User Support Administrator
Company: Irvine Ranch Water District
Location: Irvine
Posted on: May 4, 2024
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Job Description:
Salary : $97,198.40 - $138,028.80 Annually
Location : Irvine, CA
Job Type: Full-Time Regular
Job Number: 00728
Department: Information Services
Opening Date: 02/13/2024
General Description
We are excited to announce that we are accepting applications for
the position of User Support Administrator.
The DistrictIrvine Ranch Water District (IRWD) is a progressive,
values-driven agency, with an international reputation for its
leading-edge financial management practices, water recycling
program, water use efficiency practices, water banking, urban
runoff treatment, and energy generation and storage. Established in
1961 as a California Water District under the provisions of the
California Water Code, IRWD is an independent special district
serving central Orange County. IRWD provides high-quality drinking
water, reliable sewage collection and treatment, ground-breaking
recycled water programs, and environmentally sound urban runoff
treatment to its customers. As an independent, not-for-profit
public agency, IRWD is governed by a publicly elected five-member
Board of Directors. The Board is responsible for the District's
policies and decision-making. Day-to-day operations are supervised
by the General Manager. Additional information can be found at the
District's website:
The Position
Under general supervision, responsible for the installation,
administration and support of business desktop infrastructure,
cybersecurity, telephony, printing, and mobile systems.
The ideal User Support Administrator candidate will:
Be comprehensively knowledgeable in the administration and
installation of Microsoft Windows and Microsoft Office suite.
Be familiar with configuring and supporting Office 365, Teams,
SharePoint, Power BI, PowerShell, Microsoft Endpoint Manager, AZURE
AD, and Mobile devices (iOS/Android).
Use knowledge and judgment in applying appropriate methods and
techniques to ensure speed, quality, and consistency when
performing installations and supporting end users with software or
products.
Readily identify current opportunities for improvement in end-user
support and produce novel, resourceful, creative, or imaginative
approaches to hardware or software issues.
Show a high level of care and thoroughness in handling the details
of the job.
Handle complaints and disputes with neutrality, composure, and
tact.
Summary of Duties
Install business desktop infrastructure, cybersecurity, telephony,
and mobile equipment as required.
Perform hardware support for business desktop infrastructure,
cybersecurity, telephony, printing, and mobile equipment.
Perform software and operating system support for business desktop
infrastructure, cybersecurity, telephony, printing, and mobile
systems.
Perform desktop system analysis and programming as required.
Perform troubleshooting for business desktop infrastructure,
cybersecurity, telephony, printing, and mobile systems as
needed.
Provide monitoring of business desktop infrastructure.
Provide user assistance as required.
Comply with District safety work-related practices and attend
relevant safety training.
Perform other related duties as assigned.
Qualifications
Education:
Additional Information
IRWD Corporate Values
Irvine Ranch Water District believes that its values drive the
character, culture, and capacity of our organization. IRWD was
built on values, and we weave them into the fabric of everything we
do. Values are the ingredients in our recipe for both institutional
and individual success. They are a code of conduct to promote
positive outcomes for others and ourselves. They are more than
words on a wall or a website. We live by them every day. We pledge
to keep them relevant in an ever-changing world.
IRWD's employees enjoy working in a safe, supportive, and nurturing
environment where they form strong bonds withfellow employees. To
ensure effective communication and promote a collaborative team
environment, employees report towork each day in the office or in
the field, depending on their positions.
The physical and mental demands described below are representative
of those that must be met by employees to successfully perform the
essential functions of this class. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Language Ability and Interpersonal Communication
Ability to communicate effectively with all levels of office/field
employees and management. Represent District in a professional
manner when dealing with outside suppliers and customers. Ability
to explain, demonstrate and clarify to others within well
established policies, procedures and standards, as well as the
ability to follow specific instructions and respond to simple and
difficult requests from others.
Mathematical Ability
Ability to add, subtract, multiply, and divide and calculate
percentages, decimals and fractions.
Technology Ability
Proficient in the use of Microsoft Office Suite (Word, Excel,
PowerPoint).
Judgment and Situational Reasoning Ability
Ability to use good personal judgment and discretion in performing
all job functions.
Physical Requirements
Regularly required to sit, bend, stoop and stand. Occasionally
required to lift up to 50 lbs.
Environmental Adaptability
Noise level is generally equivalent to typical office environment.
Ability to work in an environment, which may expose employee to
hazardous materials, and environment. Occasional visits to
construction sites where noise level may be higher than typical
office environment.
IRWD offers a comprehensive benefits package for eligible employees
and their eligible dependents. These benefits include the
following: retirement benefits; medical, dental, vision, and life
insurance; and a variety of other benefits. Benefits may vary based
on employment status. This benefits overview is intended to be a
summary, is not intended to be all-inclusive, and may not be
applicable to all employees.
Retirement
Employees hired on or after January 1, 2013:
The District, in compliance with the California Public Employees'
Pension Reform Act of 2012 (PEPRA), implemented a third tier for
new employees hired on or after January 1, 2013. New employees
hired on or after January 1, 2013 who have not been in PERS
membership or in membership with a reciprocal retirement system
within 6 months of hire date will receive benefits under the
California Public Employees Retirement System at a 2 percent at age
62 formula. This formula gradually increases to a maximum benefits
of 2.5 percent at age 67. Final compensation calculations will be
based on the highest three-year average of regular recurring pay.
The District pays the employer's share of these costs. The employee
share of the pension cost of 7.50% is paid in full by the employees
hired under this formula.
Employees hired on or after September 29, 2012 or "Classic" PERS
members hired on or after January 1, 2013:
On September 24, 2012, the IRWD Board of Directors approved the
addition of a second tier to the CalPERS retirement benefits. New
employees hired on or after September 29th through December 31,
2012, and employees hired on or after January 1, 2013 who have been
in PERS membership or in membership with a reciprocal retirement
system, will receive benefits under the California Public Employees
Retirement System at 2 percent at age 60 formula. This formula
gradually increases to a maximum benefit of 2.418% at age 63. The
District pays the employer share of these costs and the employee
share of the pension cost of 7% is paid in full by the employees
hired under this formula. Final retirement compensation
calculations are based on the highest three-year average of
regular, recurring pay.
IRWD does not participate or pay into Social Security except for
the Medicare portion.
Medical Insurance
IRWD contracts with CalPERS for medical insurance coverage.
Employees may elect coverage from a variety of PPO and HMO plans.
The employee and District contribution for health insurance varies
by plan. Coverage is effective the first day of the month following
the date of hire.
Dental Insurance
IRWD contracts with Delta Dental for dental coverage. IRWD pays
100% of the premium for dental coverage for eligible employees and
their eligible dependents. Coverage is effective the first day of
the month following the date of hire.
Vision Insurance
IRWD contracts with the EyeMed for vision coverage. IRWD pays 100%
of the premium for vision coverage for eligible employees and their
eligible dependents. Coverage is effective the first day of the
month following the date of hire.
Life Insurance
Elgible employees are provided with life insurance coverage equal
to three or four times their annual salary, depending on their
level of compensation. Eligible dependents are also covered for a
flat benefit amount. Coverage is effective the first day of the
month following the date of hire.
Deferred Compensation
Participation in a deferred compensation plan is available through
Empower Retirement. Enrollment is voluntary and contributions are
employee-paid and subject to IRS limits. The District matches
employee contributions up to 3% of base pay after 1 year of
employment.
Paid Vacation
Eligible employees begin accruing vacation benefits at the rate of
80 hours per year for the first 5 years of employment and are
eligible to use paid vacation time after 6 months of employment.
Employees accrue 120 hours per year after 5 years of employment and
160 hours per year after 10 years of employment.
Paid Holidays
The District offers 11 scheduled paid holidays plus one personal
holiday per year.
Sick Leave
Eligible employees accrue 96 hours of sick leave annually.
Flexible Spending Accounts
Eligible employees may elect to participate in the District's Flex
Advantage program. This program allows employees to deposit pre-tax
dollars into special accounts to be used for a variety of purposes,
including paying for qualified miscellaneous health care expenses
and dependent care expenses. IRWD contracts with a third party
administer to process payments from employee accounts using claim
forms or a Flex Spending debit card.
Educational Assistance
The District will share in the pre-approved educational costs of
tuition and books for employees who wish to attend college or take
certification classes.
01
What is your highest level of education?
02
Do you have a bachelor's (or higher) degree in any of the following
areas? (Please ensure to attach your degree to your application).
03
If you selected "other" for the previous question, please type in
what area your degree is in below.
04
How many years of experience do you have in Information Systems?
05
How many years of experience do you have in Enterprise Computer
Networks?
06
How many years of experience do you have in associated Enterprise
Network Software products?
07
How many years of experience do you have in Microsoft Windows
administration and installation?
08
How many years of experience do you have in Microsoft Office Suite
System administration and installation?
09
Please select the software you have experience in installing and
supporting.
10
Please list any current and valid Microsoft 365 certifications you
have. (Please ensure to attach your certifications to your
application). If you do not have any certifications please type
N/A.
11
I understand that this is a 100% in-office position.
12
Do you have a valid California Class C Drivers' License?
13
Can you perform the essential duties of the position with or
without a reasonable accommodation?
Required Question
Keywords: Irvine Ranch Water District, Orange , User Support Administrator, Other , Irvine, California
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