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Senior VoIP Support Engineer (Two Positions Available)

Company: Contivio
Location: Orange
Posted on: December 4, 2019

Job Description:

Job DescriptionContivio is a global leader in the cloud contact center space. Our unique IP and broad functionality has seen us quickly become the cloud contact center of choice for many leading CRM vendors.We are looking for a highly self-motivated, goal-oriented individual who will be responsible for providing world-class technical support for our customers in a fast-paced environment. The ideal candidate for this position will possess a strong technical background with experience in Voice over IP (SIP) and supporting cloud contact center or office telephony services and solutions.We are growing at a rapid rate thus there is plenty of scope for your role to quickly grow to include the design and implementation of contact center solutions and to project manage new customer roll outs.You will:Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.Reproduce, document and escalate product defects to the Engineering Team.Effectively communicate customer feedback and feature requirements to Engineering and Product Management.Identify commonly asked questions and generate knowledgebase articles, FAQs, and videos based on this content.Enhance existing product documentation and create new feature documentation based on technical specifications and reviews provided by Engineering.You Have:BS/BA in Computer Science or Communications Engineering or equivalent technical certifications and experience (a must)2-3+ years experience in implementing and supporting contact center or office telephony solutions including IVR, ACD, PBX, etc.2-3+ years experience in Voice over IP (SIP)Experience in networks (IP and Telco), data, access, firewalls, NAT, QoS.Experience in using network tools such as ping, trace route and wireshark.Hands on knowledge of network protocols including SIP, RTP, STUN, HTTP and TCP/IPHands on knowledge of routing and switchingProven ability to remotely troubleshoot and resolve customer software and operating system problems.Analytical thinking and problem-solving skills as a fast learner with a lot of intellectual curiosity.Enthusiastic with proven ability to work with minimal supervision and efficient time management skillsStrong communication (written and oral) and interpersonal skills.What you get!We pay very competitive salaries and benefits in line with your competency and experience. Should your role grow to include implementation and/or project management responsibilities, we also offer attractive utilisation and performance incentives.We are always looking for good people. If you can demonstrate that you are already at a level to implement or project manage, please feel free to apply for this role and note the further information on your application.

Keywords: Contivio, Orange , Senior VoIP Support Engineer (Two Positions Available), Engineering , Orange, California

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