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Service Desk Engineer - ConnectWise

Company: Bowman Williams
Location: Orange
Posted on: September 21, 2023

Job Description:

Service Desk Engineer - ConnectWise Overview:We are a qualified team of innovative problem solvers who are passionate about all things IT! We strive to be young at heart by continuing to attract and retain well-rounded team members and remain a distinguished IT solutions provider to their clients. We have been in business for almost 30 years and are seeking a Service Desk Engineer - ConnectWise to join our growing team!As a Service Desk Engineer - ConnectWise, you will work on a team of 20 ranging from Tier 1 through Tier 3. Our goal is to provide the Service Desk Engineer - ConnectWise with an environment where they are constantly learning and facing new challenges with the support of an experienced team behind them. The Service Desk Engineer - ConnectWise will be working with technologies such as, but not limited to; Active Directory, Group Policy, M365, Windows Server, VMware/Hyper-V, routers, switches, firewalls, Azure, and more!We are only seeking Service Desk Engineer - ConnectWise candidates with previous MSP experience at this time.Service Desk Engineer - ConnectWise Essential Duties & Responsibilities:

  • Troubleshoot, repair, and configure basic computer systems.
  • Resolve technical problems with printers/scanners and computers.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Work one on one with clients to find quick resolutions to easy-moderate issues, all while delivering excellent customer service and valuing the customer.
  • Follow up with customers to ensure issue has been resolved.
  • Employ RMM (ConnectWise Automate) and remotely and proactively monitor client endpoints, networks, and computers.
  • Run reports to identify recurring problems.
  • Maintain daily performance of computer systems.
  • Install computer peripherals for users and provide application support.
  • Install, configure, and troubleshoot firewalls and wireless routers.
  • Install and configure antivirus software on desktops and servers.
  • Create and troubleshoot image and file-based backups.Service Desk Engineer - ConnectWise Benefits:
    • 401(k) with company match
    • 15 days PTO
    • Certification Reimbursement Opportunity Location Orange, CA Proposed Salary $60,000 - $70,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Orange , Service Desk Engineer - ConnectWise, Engineering , Orange, California

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