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Community Team Manager

Company: Scouted
Location: Orange
Posted on: March 25, 2020

Job Description:

Role OverviewBungalow is the largest and fastest growing co-living company in the United States and we're tackling two very challenging, very human problems of our generation ---housing affordability and loneliness.Increasingly, people are moving to big cities where rents are climbing. The cost to live alone may be high but the cost of feeling alone is even higher. While the products and services we love are making our lives easier and more convenient, our relationships have suffered. That's why Bungalow is not only focused on creating the best co-living experience for our residents, we're also committed to cultivating a community that helps people feel--at home, together.How do we do this? We find the best homes in the best locations, we update the interiors and furnish them out, all in the service of helping people find other amazing individuals to live with. We believe that a great resident experience begins in the home and with each other, but it's our growing community beyond the home that makes being part of Bungalow magical.What will you do?Be the Face of Bungalow:--You will be responsible for building, training, and managing a team of field sales associates (full-time & part-time) who will be the first impression of the Bungalow Community to all potential members, facilitating showing homes, and helping them decide to join Bungalow!Build the Sales Process: As an early member of the Bungalow team, you will create a local market sales playbook and improve our sales processes to drive toward an exceptional member experience.Set the Standard:--Ensure your sales team performs at world-class standards, representing Bungalow every step of the way. You will routinely conduct quality assurance checks to continually improve the new resident experience.Bias to Action:--Make sound decisions and perform at a high level in a fast paced, ever-changing environment.Creatively Problem Solve:--You'll own the member experience from initial outreach, generating excitement around Bungalow, triaging issues when appropriate, and managing up for escalations.Build our Community:--You will work with the General Manager to launch and organize--3 - 5 community events for the members of the market each month.--Manage the Metrics:--Set and manage team performance through market KPIs, work with GM to define incentive structure, and have a constant pulse of the sales funnel.Be an Owner:--Own the local market sales schedule, optimize the showing schedule, and be the first responder to sales questions.What are you like?Who You ArePrevious management experienceReal estate or hospitality experience is not required but is a plus!Creative event planning experience is a plus!A true people-person through and through -- You enjoy building relationships and giving them the best experience possible!A top-notch communicator -- both written and verbalHigh EQ -- Can pick up on emotions in a room and able to read people easilyComfortable with ambiguity and flexible work environments, and must be excited to hustle to solve problemsHow You'll Be Measured (Key Performance Indicators)Showing to Lease signed conversionRoommate and customer satisfaction ratingsVacancy Rate

Keywords: Scouted, Orange , Community Team Manager, Executive , Orange, California

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