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Application Support Supervisor/Manager

Company: VincentBenjamin
Location: Orange
Posted on: February 20, 2021

Job Description:

No H1b Visa.US Citizen / Green Card only*Contract to hire positionRequirements:* Perfection support - working with those on the field* This manager/supervisor will be managing the team that's working with field users* All systems related - someone who can help with any technical issues * Excellent supervision, guidance, and communication skills* Customer relation experience with business team members* Ability to answer technical questions* Experience working with dev teams for production / bug issues* Experience with documentation for JIRA* Ability to work with dev team to make sure things are resolved in a timely manner* Experience handling outages - getting everyone involved / up and running * Excellent experience managing a team / handling production support * Application support analysts - help troubleshoot any issues that arise * Experience with over the phone supportAdditional Requirements:4-5 years of experience *This is not a technical role (not code related) it's all front end user base troubleshooting. They have tools for candidates to monitor Location:This is a remote role.Working PST hours - this position may require a flexible schedule due to the face that a production issue could happen at any time.24/7 on call - need to be available if any issue arrises

Keywords: VincentBenjamin, Orange , Application Support Supervisor/Manager, Executive , Orange, California

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