Manager -Change Control and Probelm Management

Company: AVANGRID, Inc.
Location: Orange
Posted on: February 25, 2021

Job Description:

Manager -Change Control and Probelm Management Company: AVANGRID MANAGEMENT COMPA Location: Orange, CT, US Company Company Iberdrola is a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities in terms of market capitalisation. The group supplies energy to almost 100 million people in dozens of countries including Spain, the United Kingdom (ScottishPower), the United States (AVANGRID), Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France, with a workforce of more than 35,000 people. Iberdrola is leading the transition towards a sustainable energy model through its investments in renewable energy, smart grids, large-scale energy storage and digital transformation, to offer its customers the most advanced products and services. Thanks to its commitment to clean energy, Iberdrola is one of the companies with the lowest emissions and an international benchmark for its contribution to sustainability and the fight against climate change. Purpose This position will lead all the IT change and problem functions of AVANGRID within the Infrastructure, Operations and Communications (IOC) Team. Reporting directly to the IOC Senior Manager of Operations and Processes, the Change Control and Problem Manager will ensure an excellent change control and problem management program to lead technological delivery while meeting compliance requirements. The Change Control and Problem Manager oversees the day-to-day execution of the IT change management processes and policies. This includes auditing policy compliance, championing procedural participation, reporting effectiveness in key performance indicator (KPI) and metrics attainment, analyzing change management process improvement for effectiveness and efficiency purposes, communicating on a thorough and consistent basis throughout the IT organization, and address to problem management related but not limited to P1 incidents. This role will bring IT knowledge, future vision, leadership, management abilities, process design skills and business acumen to transform the Change Control and Problem Management function. The successful candidate will possess problem solving and decision-making skills together with excellent management and change management best practices skills.
-- Responsibilities ---Responsible for managing the overall implementation and integrity of Change Control functions, tests, policy, standards and procedures in compliance with AVANAGRID operating companies' requirements.Leads activities to plan, organize and manage areas responsible for local Change Control.
---Leads all local change advisory boards (CABs) through the RFC process life cycle, including the local emergency CAB (ECAB).
---Participate in all company CAB and ECAB meetings and responsible to review and express risk assessment on behalf of local operating companies.
---Acts as lead for Escalated Events impacting change to the environment.---Audits to ensure that change implementers are updating change records accurately and in a timely manner and takes necessary actions to ensure compliance and minimize risk.---Reviews change requests for completeness, from documentation to post-implementation review and takes necessary actions to ensure compliance and minimize risk.Produces, oversees and controls the change schedule reports related to local and company activities, while focusing on describing the impact to AVANGRID services.---Partners with the appropriate IT liaisons to ensure an improved and clear communication of services and applications impacted by IT change activities.---Negotiates scheduling conflicts based on business priorities and storm instances.
---Arranges/facilitates appropriate change management team meetings.---Manages the incident and problem analysis for possible consequences of a change and its implementation.---Monitors trends and reports on change management process metrics.Communicates modifications to the change management and IT community.
---Define and measure success metrics in relation to value added and monitor change progress.Collaborate with company peers to ensure consistency in change management processes where applicable, while taking in consideration AVANGRID based regulatory requirements.---Performs storm mode change control administration to ensure that no changes are performed to AVANGRID systems during storms.---Manages standard or preapproved change policies that support business objectives while ensuring the integrity and availability of vital IT Systems and Services that support the business and meet local compliance requirements. Arranges/facilitates appropriate team meetings post a major incident.---Facilitates the incident and problem analysis and documents subject matter experts' potential solutions and implementations to minimize the changes of the issue repeating. Responsible to provide such report to IT senior management - Major Incident Report (MIR).
---Addresses root cause analysis related but not limited to P1 incidents, while applying problem management best practices.
---Coordinates all IT Governance documentation related to change management.---Provides internal IT organization training on the change management process and facilitates the necessary meetings.---Performs yearly responsibilities of change management to the IT organization to fortify the change management processes and policies while emphasizing compliance policy.---Evaluates change management process compliance with audit requirements by tracking and monitoring identified regulatory artifacts.
---Works with all IT Governance teams to ensure proper reporting and metrics are obtained.---The change manager will also support project teams in integrating change management activities into their project plans.---Champion best practices in a high-volume, dynamic environment. Ensure the enterprise has the capability to support new technology and maintain high levels of service. Create a sustainable IT environment to facilitate growth while maintaining required regulatory compliance and end user requirements.
-- Skills and Requirements ---Bachelor's degree in computer science, Information Systems or other related field or equivalent work experience.
---7+ years of broad-based experience in technology.
---3+ years of leadership experience in an enterprise technology environment.
---2+ years of compliance experience.
---1+ years of experience with Governance, Risk, and Compliance (GRC) concepts.
---5+ years of change management experience.
---2+ years of incident or problem management experience.
---1+ years of incident, problem or change workflow automation tool experience a plus.
---Proficiency in working in a complex, dynamic and multicultural business environment.
---IT Infrastructure Library (ITIL) certification (Foundation-level v2 or v3).
---Understanding of infrastructure technologies - server, database, network, storage, security and management technologies.
---Experience with the following technologies: ITSM systems like Service Now.
---Advanced history managing change and problem management process.
---Strong history of managing complex efforts with demanding customers.
---Proven experience providing senior management reporting level.
---Ability to organize, prioritize, and coordinate multiple work activities and meet target deadline.
---Ability to communicate with and influence technical and non-technical customers, colleagues, and vendors.
---Ability to share knowledge and mentor and manage less experienced team members.
---Travel within the US and to Europe could be required from time to time.
---Strong commitment to personnel safety and IT security.
Skills/Competencies
---Able to analyze complex problems and partner with others to determine the appropriate solution.
---Able to identify and resolve the core problem, not just the symptoms.
---Able to effectively optimize resources.
---Excellent customer orientation and communication skills.
---Able to maintain partnerships across the organization and influence senior leaders, peers, and staff.
---Able to balance team and individual responsibilities - puts success of team above self.
#LI-MM1

• Develop Self & Others
• Empower to grow
• Collaborate and Share
• Be a role model
• Focus to achieve results
• Be agile
• Technical Skills Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables AVANGRID's--employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At--AVANGRID--we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. Learn more about equal employment by following this--link If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 203-499-2777 or--careers@avangrid.com
  Nearest Major Market: New Haven
  Nearest Secondary Market: Hartford

Keywords: AVANGRID, Inc., Orange , Manager -Change Control and Probelm Management, Executive , Orange, California