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Plumbing Service Manager

Company: Barker and Sons Plumbing
Location: Orange
Posted on: July 5, 2024

Job Description:

About You

You excel in a fast-paced environment, are detail-oriented, and enjoy optimizing processes while supporting your team members. Your proactive nature, leadership skills, and sense of accountability consistently deliver results. Communication comes naturally to you, and you thrive on problem-solving and bringing efficiency to complex situations. If you take pride in maintaining high standards, owning your decisions, and fostering a positive work environment, you might be the perfect fit for the role of Plumbing Service Manager at Barker & Sons.

Barker & Sons seeks a dynamic leader to guide and develop a team of skilled field technicians. As a key member of the Operations Team, the Service Manager is responsible for coordinating plumbing services by overseeing sales, scheduling, and project completion. Success in this role hinges on effective leadership, process enhancement, sales coaching, and leveraging data to drive operational excellence. This position offers a competitive base salary with significant bonus potential on top.

--- Lead, manage, and be accountable for the performance and results of the designated technician team.
--- Learn, train, and coach technicians on the Barker & Son's service model, sewer sales, and installation processes, and the use of technology and established workflows to ensure consistent support.
--- Drive team performance to reach productivity and conversion goals; monitor and evaluate operations and sales data to provide targeted coaching and feedback.
--- Ensure technicians provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
--- Establish and conduct routine ride-along training sessions to build technician confidence, improve performance, and foster professional growth.
--- Ensure adherence to payment processing requirements for job initiation, continuation, and close out.
--- Participate in daily meetings to review data and communicate objectives.
--- Collaborate with Dispatch to ensure work assignments align with field performance, satisfy customer needs, and adhere to company standards for staff.
--- Assist in the creation and adherence to monthly staff schedules to support regular operations and contingency situations.
--- Serve as a conduit between customers, technicians, and staff to ensure that service issues are addressed in a timely and appropriate manner.
--- Set the example of professional appearance and demeanor for our technicians such that moms, sisters, wives, daughters, or really anybody, would gladly welcome our team into their home and be grateful we're there to solve their problem(s).
--- Champion the Barker & Sons core values, fostering accountability and pride among technicians in the upkeep and readiness of their trucks, tools, parts, and inventory assigned.
--- Actively recruit and provide input on the screening, selection, and management of technicians in alignment with core values and objectives.
--- Create and maintain a safe working environment; ensure personnel safety remains paramount in all situations.
--- Continuously seek and incorporate performance feedback and coaching via site leadership and Nexstar coaches.

--- Proven team leader, experienced in managing direct reports to achieve sales objectives and deliver exemplary customer service.
--- Track record of success in service management, preferably in-home services, automotive, or a related field.
--- Solid understanding of small business operations, job level profit & loss, and cash flow; ability to use financial metrics to accurately read, diagnose, and coach technician performance.
--- Detail-focused, self-starter that gets things done.
--- Strong written and verbal communication skills.
--- Adept at creating and improving processes, systems, and sales performance.
--- Technologically savvy, learns and implements new software, and systems quickly.
--- Able to work out of our Orange County office and/or in the field with technicians daily.
--- Able to work weekends.
--- Hold a valid (CA) driver's license with a clean driving record.
--- Able to pass a background check for Home Services.

--- 5+ years in service management.
--- 2-3 years within a Plumbing/Home Services company.
--- Completion of a home services management and/or sales training program.
--- Experience using Service Titan or similar home services support software.
--- Experience managing and/or leading safety programs.

--- Experience within a Nexstar Network Home Services Company.
--- Strong understanding of the plumbing products and service invoicing.
--- Strong technical understanding of the plumbing products and solutions.

About Company:
Who We Are: There is a lot of love at Barker and Sons.

Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring service providers. With room to grow and plenty of recognition for excellence, you'll love our vibe. It really does take a tribe to deliver a world-class buying experience. And that takes a happy, healthy, wealthy culture and we can't wait to bring you into ours.


Professional advancement through sponsored training and continuous developmentHealth and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage401k with a 4% matchPaid time off, paid holidays, and adaptable schedulesCompany-wide family events

Keywords: Barker and Sons Plumbing, Orange , Plumbing Service Manager, Executive , Orange, California

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