Plumbing Service Manager

Company: Barker and Sons Plumbing
Location: Orange
Posted on: September 29, 2024

Job Description:

About You:

You are a meticulous self-starter who excels in a dynamic setting, enjoys streamlining processes, and supports colleagues to perform at their best. Your proactive nature, prioritization skills, and ability to lead, manage, and uphold accountability lead to successful outcomes. An adept communicator and innate problem-solver, you thrive in bringing order to chaos and enhancing efficiency in complex situations.



If you resonate with these traits, take pride in maintaining high standards, own your decisions, and spread positivity, you might be a great fit for the role of Plumbing Service Manager at Barker & Sons.



About the Role:

Barker & Sons seeks a collaborative, results-driven leader prepared to guide and develop a team of top-performing field technicians. As a member of our Operations Team, the Service Manager is responsible for coordinating the sales, scheduling, and execution of all plumbing services by providing leadership, management, and accountability to our technicians while ensuring the consistent application of our best practices. This position drives effective and profitable daily operations through hands-on leadership, process enhancement, sales training, and leveraging data and metrics to pinpoint issues, devise solutions, and enhance performance. Success hinges on effectively overseeing a diverse team that may include Plumbing Service & Repair, Camera Sales, and Installation Technicians.



Competitive, performance-based compensation ranging from $90,000 to $130,000, plus bonus.

Responsibilities:
--- Lead, manage, and be accountable for the performance and results of the designated technician team.
--- Learn, train, and coach technicians on Barker & Son's service model, sewer sales, and installation processes, and the use of technology and established workflows to ensure consistent support.
--- Drive team performance to reach productivity and conversion goals; monitor and evaluate operations and sales data to provide targeted coaching and feedback.
--- Ensure technicians provide consistent 5-star customer experiences in alignment with the Barker & Sons home services proven process.
--- Establish and conduct routine ride-along training sessions to build technician confidence, improve performance, and foster professional growth.
--- Ensure adherence to payment processing requirements for job initiation, continuation, and close out.
--- Participate in daily meetings to review data and communicate objectives.
--- Collaborate with Dispatch to ensure work assignments align with field performance, satisfy customer needs, and adhere to company standards for staffing.
--- Assist in the creation and adherence to monthly staffing schedules to support regular operations and contingency situations.
--- Serve as a conduit between customers, technicians, and staff to ensure that service issues are addressed in a timely and appropriate manner.
--- Set the example of professional appearance and demeanor for our technicians such that moms, sisters, wives, daughters, or really anybody, would gladly welcome our team into their home and be grateful we're there to solve their problem(s).
--- Champion the Barker & Sons core values, fostering accountability and pride among technicians in the upkeep and readiness of their trucks, tools, parts, and inventory assigned.
--- Actively recruit and provide input on the screening, selection, and management of technicians in alignment with core values and objectives.
--- Create and maintain a safe working environment; ensure personnel safety remains paramount in all situations.
--- Continuously seek and incorporate performance feedback and coaching via site leadership and Nexstar coaches.

Qualifications:
Required:
--- Proven team leader, experienced in managing direct reports to achieve sales objectives and deliver exemplary customer service.
--- Track record of success in service management, preferably in-home services, automotive, or a related field.
--- Solid understanding of small business operations, job level profit & loss, and cash flow; ability to use financial metrics to accurately read, diagnose, and coach technician performance.
--- Detail-focused, self-starter that gets things done.
--- Strong written and verbal communication skills.
--- Adept at creating and improving processes, systems, and sales performance.
--- Technologically savvy, learns and implements new software, and systems quickly.
--- Able to work out of our Orange County office and/or in the field with technicians daily.
--- Able to work weekends.
--- Hold a valid (CA) driver's license with a clean driving record.
--- Able to pass a background check for Home Services.


Preferred:
--- 5+ years in service management.
--- 2-3 years within a Plumbing/Home Services company.
--- Completion of a home services management and/or sales training program.
--- Experience using Service Titan or similar home services support software.
--- Experience managing and/or leading safety programs.


Desired:
--- Experience within a Nexstar Network Home Services Company.
--- Strong understanding of the plumbing products and service invoicing.
--- Strong technical understanding of the plumbing products and solutions.

About Company:
About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. "We do great work---because we've got great people."

Professional advancement through sponsored training and continuous development.Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.401(k) with a 4% match.Paid time off, paid holidays, and adaptable schedules.Company-provided service truck, tablet, and uniforms.Company-wide family events.

Keywords: Barker and Sons Plumbing, Orange , Plumbing Service Manager, Executive , Orange, California