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Director Of Front Office

Company: Spring Place
Location: Beverly Hills
Posted on: April 26, 2019

Job Description:

This individual is tasked with building personal relationships with powerful and influential members around the Club, super serving them with care and attention. The Director of Front Office is responsible for the recruitment and performance management of the Member Services team, ensuring a warm and flawless arrival experience and that any and all member requests are vetted and fulfilled in a timely and professional manner. -- This individual liaises and oversees the performance, staffing, and professionalism of the valet department ensuring professional execution. Finally, the oversight of security, housekeeping and maintenance to ensure that safety and security, loss prevention and protocol are strictly and consistently adhered to; the club is always in impeccable condition and all FF&E and OS&E are in working order and that we uphold surgical levels of cleanliness throughout the front and back of house within Spring Place. ESSENTIAL DUTIES & RESPONSIBILITIES:-- -- The Director oversees all aspects of the arrival experience ensuring a warm welcome for all members, their guests and event and programming attendees. Ensuring timely valet service, security presence and at attention member services staff. Oversees the recruitment, training, performance management and service delivery from the Member Services team to the members and their guest of Spring Place. Ensuring compliance with club rules and delivery of AAA and Forbes five diamond and five-star standards commiserate with a luxury hotel experience. Booking of meeting space, restaurant reservations internally and externally, flights, ground transportation, hotel accommodation and event and cultural programming attendance. Oversight of the internal security team ensuring coverage throughout all hours of operation ensuring valet, club rules, including guest policy are enforced in a professional and hospitable manner. Oversight of the work space host and housekeeping staff ensuring the property grounds, parking areas, public spaces, meeting rooms, workspaces and food and beverage areas are always pristine and presentable and confirming to the highest levels of cleanliness standards with upkeep as necessary. The Director also oversees mail and package transit ensuring timely delivery and pick up of all inbound and outbound mail and packages. Attend events as required serving as a friendly face and brand ambassador, helping to co-host and welcome members to programming calendar moments, and supporting the Event Programming team.-- Working closely with colleagues in food and beverage, events and event programming teams, act as a key lynch pin for the membership community, able to secure member participation and buy in when the club is promoting themed evenings, meal times, cocktail events and other community-oriented gatherings and moments during the week. Provide daily reports to senior leadership and ownership tracking member and guest check in to the club, re-enforcing company culture and service values, timely reporting of any service shortfalls with member relations and any open housekeeping or maintenance issues. Track conference room, valet, shipping and receiving and other ancillary revenue streams for the finance department ensuring accuracy and timely reporting. Manage the Front Office budget, providing forecasts and analysis as needed. Sourcing reputable vendors to conform with the needs of the department as required. Scheduling of Spring Place staff and third-party vendors to ensure timely and accurate scheduling and payroll in line with business demands of the club. Ensure compliance with all local, state and federal laws at they pertain to the employment of staff, third party vendors and club operations. -- -- QUALIFICATIONS:-- Bachelor's Degree required 3-5 years of experience at a Director level A charismatic, amiable and customer facing individual with extensive hospitality experience and an unrivalled set of personal contacts.-- Expert relationship builder, able to charm and entertain new people in any social setting, as well maintain a strong personal network of close connections with influential people.-- A passionate team player with excellent drive, fantastic presentation and impeccable phone demeanor, as well as a natural aptitude for customer service.-- Clear communicator, leader and educator, able to set standards, give instruction and monitor performance to exemplary luxury hospitality levels.

Keywords: Spring Place, Orange , Director Of Front Office, Executive , Beverly Hills, California

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