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Specialty Case Manager

Location: Orange
Posted on: May 19, 2019

Job Description:

Requisition Number 19-1124 Title Specialty Case Manager City Orange State CA Zip Code 92868 DescriptionIn collaboration with Quality Management and Specialty Ops, developing, monitoring and evaluating patient treatment plan progress and facilitating coordination of scheduling and communication. The Specialty Case Manager reports

to the Vice President of Quality Management and the Senior Vice President of Specialty.


  • Case intake
  • Efficient tracking and management of open and closed cases
  • Manage day to day communication and coordination between patient, specialist, dental office management, specialty scheduler and other necessary individuals assisting with the coordination of care of the patient
  • Prepare and present monthly reports outlining the disposition of cases


    • Bachelor's degree or equivalent combination of education and experience
    • Minimum of five years dental or medical experience
    • Minimum of two-year role where patient care and problem resolution was a focus
    • Excellent verbal and written communication
    • Intermediate to advanced use of Microsoft Office (Excel and Word)
    • Able to work in a fast paced highly regulated environment and meet applicable daily, weekly, quarterly and annual deadlines and requirements
    • Complex problem solving and ability to identify opportunities, including process improvement
    • Strong time management skills
    • Ability to demonstrate high level of patient care, listening skills, empathy and advocate on the patient's behalf
    • Ability to interface with a wide variety of disciplines and personalities
    • Bilingual Spanish is a plus

Keywords: WESTERN DENTAL SERVICES, Orange , Specialty Case Manager, Executive , Orange, California

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