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Access/Senior Access Representative

Company: University of California- Irvine Medical Centers
Location: Orange
Posted on: January 14, 2020

Job Description:

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.



Salary Range:



Rate Minimum $20.98 Midpoint $23.54 Maximum $26.09



Salary Range:

This position can be filled as a Access Rep or Sr Access Rep

Rate Minimum $19.30 Maximum $26.09



Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Demonstrated knowledge of medical terminology

Excellent written and verbal communication skills in English

Minimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Access Rep)

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties



Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Demonstrated experience working with a patient registration software system

Knowledge of University and medical center organizations, policies, procedures and forms



Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.


UC Irvine Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: University of California- Irvine Medical Centers, Orange , Access/Senior Access Representative, Healthcare , Orange, California

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