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Desktop Support Must come from Medical Device Industry

Company: Vaco Technology
Location: Orange
Posted on: November 19, 2021

Job Description:

The Technical Support Specialist I role is responsible for providing technical support to customers in support of windows-based medical devices and applications. The Technical Support Specialist I will interact directly with the customer and provide support for information and/or order status requests, answer part-related inquires, provide level 1 technical support, and escalate technical issues to Technical Support II or Technical Support III when necessary. ESSENTIAL FUNCTIONS AND BASIC DUTIES Provide support for incoming customer technical issues by providing resolution or escalating in a timely manner. Provide support for customer requests for repair status, documentation, software, or part numbers. Provide support for requests for technical assistance by internal customers. Perform follow up support related to TSS2 or TSS3 issues. Provide follow up with customers regarding repair costs and purchase order requests. Provide follow up support for QA requests by contacting customers to request additional information. Travels to customer sites as needed or assigned. Other duties as assigned Adheres to all company policies, procedures and business ethics codes QUALIFICATIONS EDUCATION/CERTIFICATION: Associate degree in electronics technology, or equivalent job experience REQUIRED KNOWLEDGE: Understanding of Windows XP and 7 Professional operating systems EXPERIENCE REQUIRED: 1 years of experience in Customer Service or Support preferred. SKILLS/ABILITIES: Ability to follow written and verbal direction and established processes/policies Must be positive, professional, self-motivated, and resourceful Excellent customer service and organizational skills Strong oral and written communications skills Strong record-keeping skill: ability to follow through and document issues and resolutions Proficient in Microsoft Office applications: Word, Excel, Outlook

Keywords: Vaco Technology, Orange , Desktop Support Must come from Medical Device Industry, Healthcare , Orange, California

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