Patient Call Representative (FT) - LaVeta Surgical Center
Company: SCA Health
Location: Orange
Posted on: August 4, 2022
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Job Description:
Category: Technician/Clinical UnlicensedOverviewSurgical Care
Affiliates (SCA) is transforming specialty care in our communities.
We relentlessly create value by aligning physicians, health plans
and health systems around a common goal: delivering exceptional
care and healing to our patients and communities we serve. We are
driven to achieve the quadruple aim in health care: high quality
outcomes and a better experience for patients and providers, all at
a lower total cost of care. As a national leader in surgical care,
SCA's 10,000 teammates operate more than 250 surgical facilities
that serve nearly 1 million patients per year. For more information
on SCA, visit www.scasurgery.com. Why join SCA? Consider the
following fantastic benefits---Positive work cultureCareer growth
opportunitiesComprehensive medical, vision and dental insurance -
eligible on Day 1 of employmentPaid time off plus 8 paid
holidaysMaternity/paternity/adoption benefitsEmployer-paid life and
short- and long-term disability insuranceExcellent 401(k) Plan
ResponsibilitiesPatient Call Representatives interface with
patients primarily via inbound and outbound calls in order to
assist them with inquiries the patient may have. The reps receive
and/or collect payments and resolve their issue either through a
one call interaction or by escalation and follow up.
RESPONSIBILITIESTake inbound calls from patients and make outbound
calls to patientsProvide one call resolution to patient inquires
whenever possible and perform timely follow upon inquiries
requiring escalation or additional researchFollow up on all patient
voicemails within 24 hoursProvide patient education regarding how
to understand their Explanation of Benefits (EOB)Take payments from
patientsProvide requested documentation and recordsConsistently
achieve defined metricsRead and understand contracts with Insurance
companiesReview and determine if an adjustment is required on an
accountReview and determine if a refund is required on an
accountVerify insuranceProvide patient estimatesVerify and update
demographic informationResearch and locate missing paymentsReview
clinical information to determine if a coding review is required
QualificationsH/S Diploma or equivalentA minimum of 1 year of
experience in a medical office, customer service or call center
roleExperience with revenue cycle is helpful and preferredAbility
to read, analyze and interpret financial reports, and information
in patient accountsAbility to write routine reports and
correspondenceMicrosoft Office Suite including Word and
Outlook.Excel including the ability to sort and filter data.Must be
able to type a minimum of 45 wpm.Must have excellent phone and
customer service skillsMust be very organized, be detail oriented,
solve problems and multitask PI187501336
Keywords: SCA Health, Orange , Patient Call Representative (FT) - LaVeta Surgical Center, Healthcare , Orange, California
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