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Patient Call Representative (FT) - LaVeta Surgical Center

Company: SCA Health
Location: Orange
Posted on: August 4, 2022

Job Description:

Category: Technician/Clinical UnlicensedOverviewSurgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA's 10,000 teammates operate more than 250 surgical facilities that serve nearly 1 million patients per year. For more information on SCA, visit Why join SCA? Consider the following fantastic benefits---Positive work cultureCareer growth opportunitiesComprehensive medical, vision and dental insurance - eligible on Day 1 of employmentPaid time off plus 8 paid holidaysMaternity/paternity/adoption benefitsEmployer-paid life and short- and long-term disability insuranceExcellent 401(k) Plan ResponsibilitiesPatient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up. RESPONSIBILITIESTake inbound calls from patients and make outbound calls to patientsProvide one call resolution to patient inquires whenever possible and perform timely follow upon inquiries requiring escalation or additional researchFollow up on all patient voicemails within 24 hoursProvide patient education regarding how to understand their Explanation of Benefits (EOB)Take payments from patientsProvide requested documentation and recordsConsistently achieve defined metricsRead and understand contracts with Insurance companiesReview and determine if an adjustment is required on an accountReview and determine if a refund is required on an accountVerify insuranceProvide patient estimatesVerify and update demographic informationResearch and locate missing paymentsReview clinical information to determine if a coding review is required QualificationsH/S Diploma or equivalentA minimum of 1 year of experience in a medical office, customer service or call center roleExperience with revenue cycle is helpful and preferredAbility to read, analyze and interpret financial reports, and information in patient accountsAbility to write routine reports and correspondenceMicrosoft Office Suite including Word and Outlook.Excel including the ability to sort and filter data.Must be able to type a minimum of 45 wpm.Must have excellent phone and customer service skillsMust be very organized, be detail oriented, solve problems and multitask PI187501336

Keywords: SCA Health, Orange , Patient Call Representative (FT) - LaVeta Surgical Center, Healthcare , Orange, California

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