Ambulatory Care Department Supervisor RN, Urgent Care (Harbor-Macarthur)

Company: Kaiser
Location: Orange
Posted on: March 20, 2023

Job Description:

During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient - focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.

Essential Responsibilities:

• In assigned area/function, supervises the operations and delivery of patient care services.
• Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
• Establishes and maintains effective, collaborative relationships with physicians and other departments.
• Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
• Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.
• Acts as patient advocate resolving patient care issues.
• Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
• Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
• Supervises use and maintenance of equipment, supplies and medications.
• Assists managers/assistant managers in developing and maintaining the competency of all department staff.
• Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.
• Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
• Measuring and improving internal and external customer satisfaction.
• Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
  
  Basic Qualifications:
  
  Experience

• Minimum one (1) years of clinical nursing experience in outpatient care required or other relevant clinical experience required
  AND
  • Minimum one (1) years of supervisory or leadership experience required.
    Education
    • Bachelor's degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.
    • Graduate of an accredited school of nursing.
    • High School Diploma or General Education Development (GED) required.
      License, Certification, Registration
      • Current California RN license required.
      • AHA BLS required.
        
        Additional Requirements:
        • Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.
        • Must be able to work in a Labor/Management Partnership environment.
          
          Preferred Qualifications:
          • Clinical specialization in area of practice (e.g., pediatrics) preferred.
          • Experience in UCC preferred.
            Notes:
            • May work at any of the 3 UCCs in OC.
            • Start/End times may vary based on operational needs.
            • Rotating weekends/Holidays.
              
              
              Job Schedule:
              Job Category: Nursing Licensed & Nurse Practitioners, RN Manager

Keywords: Kaiser, Orange , Ambulatory Care Department Supervisor RN, Urgent Care (Harbor-Macarthur), Healthcare , Orange, California