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Front Desk Supervisor (FT) - Embassy Suites Anaheim/Orange

Company: Embassy Suites Anaheim
Location: Orange
Posted on: February 13, 2020

Job Description:

A Front Desk Supervisor provides leadership and guidance to the Guest Services Agents during the assigned shift to ensure consistent quality service is provided in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Supervisor, you would be responsible for providing leadership and guidance to Guest Service Agents during the assigned shift to ensure consistent quality service is provided in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Supervises Guest Services Agents to insure smooth and efficient operations during the assigned shift. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest services agents in the details of work. Observes performance and encourages improvement. Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations. Covers MOD shifts - Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment. Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keywords: Embassy Suites Anaheim, Orange , Front Desk Supervisor (FT) - Embassy Suites Anaheim/Orange, Hospitality & Tourism , Orange, California

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