Selling Specialist

Company: Neiman Marcus Group
Location: Orange
Posted on: May 24, 2023

Job Description:

Job Description

NEIMAN MARCUS GROUP

NeimanMarcus Group (NMG) has been the premier destination for luxury fashionand goods, superior service, and an elevated retail experience for morethan a century. Today, 9,000 associates contribute to the success ofNMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.There are 38 full-line Neiman Marcus stores in cosmopolitan marketsacross the United States and a sophisticated digital platform thatattracts shoppers worldwide. Bergdorf Goodman operates two stores inlandmark locations on Fifth Avenue in New York City andBergdorfGoodman.com, catering to loyal luxury customers globally. NMGalso owns five Last Call stores and Horchow.com, an e-commerce site thatoffers premium furniture and home decor.

Asan organization, NMG is on a transformational journey to become thepreeminent luxury customer platform. NMG continues to deliver the bestintegrated customer experience and has evolved the business to succeedin the ever-changing retail landscape. NMG is a relationship business.What differentiates the organization from other luxury retailers are itsunique assets: a strong store footprint, the most knowledgeableassociates, an engaging online experience, solid brand partnerships,innovative digital and in-store experiences, the most loyal luxurycustomer base, and a strong balance sheet.

Ourcustomers will always be at the center of everything NMG does. Thecompany continues to reinvest in new technologies that enhance thecustomer experience. NMG meets customers where they are. NMG's goal isto offer customers a seamless experience across its stores, online, andremote digital selling.

NMG'spriority is to develop a highly engaged and high-performing team whereeveryone belongs. The business attracts and retains best-in-class talentthrough unique offerings provided to associates in addition to standardemployer benefits. These include an innovative way of working,associate discounts on merchandise, tuition reimbursement, associatehardship fund, and paid time off to volunteer, to name a few.

Aspart of NMG's Environmental, Social, Governance (ESG) work, theorganization is focused on driving its core value of being "All Heart."NMG is also assessing its current environmental and social impact whiledeveloping a three-year plan to lead the luxury industry in itscommitment and transparency to environmental and social sustainability.NMG strives to become an employer of choice, driven by a culture ofBelonging. A dedicated team focuses on this journey, directly impactinghow NMG conducts business throughout the workforce, workplace, andmarketplace dimensions.

NMGhas incredibly passionate and committed corporate and store associates.NMG offers associates an environment where everyone feels welcomed,nurtured, and empowered. Our associates are the heart of NMG. As anorganization, NMG leads with love - love for customers, love forassociates, and love for brand partners.

DESCRIPTION

The Selling Specialist is responsible for driving sales and establishing, and maintaining customer relationships by delivering superior customer service.The Sales Specialist assists in the merchandising and maintenance of the floor and assists in training sales associates.The Selling Specialist is responsible for engaging and understanding what the customer is looking for so that you will be able to use your product knowledge to make recommendations to the customer.We are looking for a Selling Specialist who can build and maintain a solid customer base, following through clientele and wardrobe, as well as assist in training and growing sales associates. This position reports directly to the ASM Merchandising or Assistant Store Manager.

• Assist customers in a timely, efficient and courteousmanner delivering superior customer service.
• Utilize suggestive selling techniques to recommendmerchandise selections or help to locate or obtain merchandise based oncustomer needs and desires
• Assist in product and sales training with salesassociates
• Assist with merchandise selection, and merchandisereturns
• Handle each register transaction professionally and ina friendly manner
• Knowledge of the sales floor and product.Articulateadvantages, benefits and/or fits of various vendors
• Utilize available tools to foster individual and storesales:clientele books, clientele call campaigns, Sales AssociateEmail
• Move and flow merchandise autonomously.Maintainthe floor according to company directed standards.Maintaindepartment area by size/vendor/silhouette/color/price and discounts
• Professionally handle phone calls and any customerservice issues
• Follow policies and procedures for markdowns,re-ticketing, sensoring, and inventory control
• Timely set-upand signage of promotional events
• Aware of inventory issues
• Identify and reduce shrink in department
• Assist store team with preparation and execution ofannual inventory
  
  Qualifications:
  
  QUALIFICATIONS
  
  
  • 2+ years retail experience and 1+ years customerstyling experience
  • Proven excellent customer service skills with astatistical track record in all areas of sales
  • Excellent communication skills and be multitaskoriented
  • Strong organizational and problem solving skills
  • Possess basic computer skills, ability to use cashregister
  • Ability to operate photographic and video equipment
  • Capable of performing some lifting of up to 25 pounds
  • Must be willing to work a flexible schedule based onbusiness needs including evenings, weekends and holidays

Keywords: Neiman Marcus Group, Orange , Selling Specialist, Hospitality & Tourism , Orange, California