Guest Reception Manager
Company: Montage Hotels & Resorts
Location: Laguna Beach
Posted on: April 1, 2026
|
|
|
Job Description:
Live Your Passion. Add Your Magic. At Montage International, we
are doing something different, something exciting and it takes
passionate people to bring our vision to life. We have built a
culture that leads with the important notion we live by every day;
do what you love. If this resonates with you, we look forward to
receiving your application. We welcome applicants with disabilities
and provide reasonable accommodations as needed to our applicants.
Please discuss with our hiring managers during our selection
processes. If you are an internal applicant, please log into
Workday and apply for your application to be considered. Please
Click Here to apply internally. Guest Reception Manager SUMMARY The
Guest Reception Manager is responsible for the management of all
aspects of the Front Desk/PBX/Bell & Valet functions in accordance
with hotel standards. ESSENTIAL FUNCTIONS Duties include, but are
not limited to: Monitoring service standards in all areas of the
operation in keeping with the highest guest expectations Handling
all guest complaints in the absence of all other management, if
guest wishes to speak to the Manager on Duty Directing,
implementing and maintaining a service and management philosophy
which serves as a guide to respective staff Maximizing the
financial performance of the hotel by providing the highest
possible guest service and product Performing management duties in
the absence of all other managers Troubleshooting guest and
employee issues Constantly monitoring the physical area to ensure
that all maintenance and housekeeping issues are reported and
resolved efficiently QUALIFICATIONS Requirements are representative
of minimum levels of knowledge, skills and/or abilities. To perform
this job successfully, the incumbent will possess the abilities or
aptitudes to perform each duty proficiently. One year experience in
a similar position. Two years hotel experience, preferably in front
of the house and guest relations. High School graduate, college
degree preferred. Full knowledge of front desk operations. Working
knowledge of computers. Excellent communication skills, both
written and spoken. Guest relations training. Property management
system experience preferably Opera and/or ResortSuite. Current CPR
and first aid certification. Ability to understand guest problems
and find solutions. Ability to use good judgment and maintain
discretion and diplomacy while performing job duties. Ability to
promote positive relations with guests, staff and vendors. Ability
to remain calm, courteous and helpful. Ability to think clearly and
quickly. Ability to prioritize, organize and follow-up. Ability to
maintain confidentiality of all guests and inn information. Ability
to work cohesively with all departments. Ability to communicate
verbally by phone, radio, pager, in person and in writing. PHYSICAL
REQUIREMENTS Must be able to lift and carry up to 50lbs, walk long
distances in all types of terrain, stand for extended periods of
time. Requires grasping, writing, standing, sitting, walking,
repetitive motions, bending, climbing, listening and hearing
ability and visual acuity. Must be able to ascend and descend
stairs, input and retrieve computer data. The pay scale for Guest
Reception Manager is $70,000 to $80,000 The pay scale is the base
salary or hourly wage range, exclusive of incentive pay such as
commissions, piece rates, gratuities, and the like, that Montage
reasonably expects to pay for the position. In the United States we
are proud to be an EEO employer M/F/D/V. We maintain a drug-free
workplace and perform pre-employment substance abuse testing.
Keywords: Montage Hotels & Resorts, Orange , Guest Reception Manager, Hospitality & Tourism , Laguna Beach, California
