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Customer Service Rep I

Company: WESTERN DENTAL SERVICES
Location: Orange
Posted on: May 18, 2019

Job Description:

Requisition Number 19-1067 Title Customer Service Rep I City Orange State CA Zip Code 92868 DescriptionThe qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients,

provide information to members regarding dental benefits and provider network, provide

eligibility information to provider network

and coordinate

emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities


  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Assist in training new Customer Service representatives
  • Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
  • Provide information to members regarding dental benefits and provider network
  • Provide eligibility information to provider network
  • Coordinate emergency care (out-of-area and specialist referrals)
  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Coordinate Language Assistance Program requests
  • Clerical duties and/or projects as assigned

    Western Dental - Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.


    • Paid Time Off (PTO)
    • Holiday Pay
    • Medical
    • Dental
    • Vision
    • Continuing education and advancement opportunities
    • 401 (k) plan

      Requirements



      • Good verbal and written communication skills
      • Minimum of one year customer service experience in a Call Center environment

Keywords: WESTERN DENTAL SERVICES, Orange , Customer Service Rep I, Hospitality & Tourism , Orange, California

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