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Customer Service and Sales Associate

Company: True Vision Enterprises
Location: Orange
Posted on: July 15, 2019

Job Description:

Customer Service and Sales Associate

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities:


  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor the customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers

    Qualifications:


    • High school diploma/GED required (College degree preferred)
    • 2+ years experience in a customer service role
    • Proficiency with MS Office
    • Ability to work well in a team environment
    • Strong sense of professionalism and discretion required

      Benefits: The management team offers an environment where our associate's ideas are not only heard but implemented. As a company, we offer advancements based solely on individual performance.


      • Full paid training
      • Medical insurance
      • Full time / Part Time
      • $13-$16 hourly plus weekly bonuses
      • Advancement opportunities
      • Travel opportunities
      • Major Holidays off


        FVYST5Z

Keywords: True Vision Enterprises, Orange , Customer Service and Sales Associate, Hospitality & Tourism , Orange, California

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