Manager - IT Production Control
Company: AVANGRID, Inc.
Posted on: February 18, 2021
Iberdrola is a global energy leader, the number one producer of
wind power, and one of the world's biggest electricity utilities in
terms of market capitalisation. The group supplies energy to almost
100 million people in dozens of countries including Spain, the
United Kingdom (ScottishPower), the United States (AVANGRID),
Brazil (Neoenergia), Mexico, Germany, Portugal, Italy and France,
with a workforce of more than 35,000 people. Iberdrola is leading
the transition towards a sustainable energy model through its
investments in renewable energy, smart grids, large-scale energy
storage and digital transformation, to offer its customers the most
advanced products and services. Thanks to its commitment to clean
energy, Iberdrola is one of the companies with the lowest emissions
and an international benchmark for its contribution to
sustainability and the fight against climate change. Purpose This
position will lead all the IT production, data center and service
management functions of AVANGRID within the Infrastructure,
Operations and Communications (IOC) Team. Reporting directly to the
IOC Senior Manager of Operations and Processes, the Production,
Data Center and Service Manager will ensure an excellent production
control, proactive infrastructure monitoring, data center
management, and in-depth service management program to lead
technological delivery while meeting compliance requirements.
Manage and mentor staff and/or more junior management in IT
Operations Center (ITOC).
The Production, Data Center and Service Manager oversees the
day-to-day execution of the IT operations processes and policies.
This includes auditing policy compliance, championing procedural
participation, reporting effectiveness in key performance indicator
(KPI) and metrics attainment, analyzing operations management
process improvement for effectiveness and efficiency purposes,
communicating on a thorough and consistent basis throughout the IT
This role will bring IT knowledge, future vision, leadership,
management abilities, process design skills and business acumen to
transform the Production, Data Center and Service Management
The successful candidate will possess problem solving and
decision-making skills together with excellent management and
operations support management best practices skills.
Responsibilities ---Manages and executes Storm/Critical Event
Coordination and process.
---Coordinates all IT Governance documentation related to
production, data center, and service management.
---Provides internal IT organization training on the production,
data center, and service management process and facilitates the
---Performs yearly review of production control, data center,
disaster recovery, monitoring and service management procedures,
emphasizing on compliance requirements.
---Interacts with IT Governance and auditors to ensure proper
reporting and metrics are obtained.---Ensures the enterprise has
the capability to support new technology and maintain high levels
of service.---Identifies and pursues opportunities to improve
operational efficiency and reliability while reducing costs.
---Responsible for budgeting for service renewals and professional
services.---Coordinates the daily activities of the ITOC including
develop/enhance the standards, procedures, and processes for the
group.---Manages and reports on continuity management drills and
processes.---Responsible of maintaining relations with IT and
Business stakeholders to ensure applications inventory is
accurate.---The production, data center, and service manager will
also support project teams in integrating monitoring activities
into their project plans.---Oversees yearly Disaster Recovery (DR)
testing and ensures gaps are documented and addressed.---Monitors
trends and partner with the necessary IT and/or business
stakeholders to squelch repeating events/incidents.---Performs data
collection for network availability, capacity planning and other
service level measurements.---Responsible for ensuring incidents
are registered and escalated to the necessary parties regarding the
AVANGRID infrastructure and automated job schedules.---Ensures
monitoring software is configured and operated in a manner that
supports AVANGRID's business objectives.---Collaborates with Change
Management ensuring that service modeling is successfully
implemented in change processes.---Collaborates with local/global
peers in IT to ensure that identified services are
modeled.---Partners with facilities and security regarding data
center environments.---Manages and executes Data Center Access
---Approves/denies access and records such activities to all data
centers and performs audit related tasks.---Coordinates facility
changes needed to support the data center, hardware architecture
and capacity requirements.---Plans and manages the support of new
technologies for the ITOC and data center performance, and
---Collaborates with global peers to ensure consistency in
production, data center, and service management processes where
---Responsible for developing and coordinating project deployment
strategy for new monitoring tools (by coordinating with
Iberdrola/Avangrid Operations Teams and external suppliers).---Put
in place systems so that all activities within the project are
undertaken in compliance with Avangrid Group regulatory
---Establish the necessary committees on a per project basis to
influence direction and ensure knowledge transfer to local
---Conduct continuous improvement in contractual strategies and
contractual terms and conditions. Skills and Requirements
---Bachelor's degree in computer science, Information Systems or
other related field or equivalent work experience.
---7+ years of broad-based experience in technology.
---5+ years of incident or problem management experience.
---3+ years of leadership experience in an enterprise technology
---2+ years of cloud management preferred.
---2+ years of service modeling preferred.
---2+ years of compliance experience.
---1+ years of experience with Governance, Risk, and Compliance
(GRC) concepts preferred.
---1+ years of incident, problem workflow automation tool
experience a plus.
---Proficiency in working in a complex, dynamic, multicultural and
international business environment.
---IT Infrastructure Library (ITIL) certification (Foundation-level
v2 or v3) preferred.
---Understanding of infrastructure technologies - server, database,
network, storage, security and management technologies.
---Experience with the following technologies: ITSM systems such as
Service Now, monitoring tools such as BMC Patrol, BPM Entuity,
Spectrum, AppDynamics, Cloud Ops, DCIM.
---Advanced history managing incident and problem management
---Strong history of managing complex efforts with demanding
---Proven experience providing senior management reporting
---Ability to organize, prioritize, and coordinate multiple work
activities and meet target deadline.
---Ability to communicate with and influence technical and
non-technical customers, colleagues, and vendors.
---Ability to share knowledge and mentor and manage less
experienced team members.
---Travel within the US and to Europe could be required from time
---Strong commitment to personnel safety and IT security.
---Able to analyze complex problems and partner with others to
determine the appropriate solution.
---Able to identify and resolve the core problem, not just the
---Able to effectively optimize resources.
---Excellent customer orientation and communication skills.
---Able to maintain partnerships across the organization and
influence senior leaders, peers, and staff.
---Able to balance team and individual responsibilities - puts
success of team above self.
- Develop Self & Others
- Empower to grow
- Collaborate and Share
- Be a role model
- Focus to achieve results
- Be agile
- Technical Skills Avangrid employees may be assigned a system
emergency role and in the event of a system emergency, may be
required to work outside of their regular schedule/job duties. This
is applicable to employees that will work in Connecticut, Maine,
Massachusetts, and New York within AVANGRD Network and Corporate
functions. This does not include those that will work for Avangrid
Renewables AVANGRID's--employment practices and policies are geared
to hiring a diverse workforce and sustaining an inclusive culture.
At--AVANGRID--we provide fair and equal employment and advancement
opportunities for all employees and candidates regardless of race,
color, religion, national origin, gender, sexual orientation, age,
marital status, disability, protected veteran status or any other
status protected by federal, state, or local law. Learn more about
equal employment by following this--link If you are an individual
with a disability or a disabled veteran who is unable to use our
online tool to search for or to apply for jobs, you may request a
reasonable accommodation by contacting our Human Resources
department at 203-499-2777 email@example.com
Nearest Major Market: New Haven
Nearest Secondary Market: Hartford
Keywords: AVANGRID, Inc., Orange , Manager - IT Production Control, IT / Software / Systems , Orange, California
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