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Retail Sales Associate

Company: Custom Comfort Mattress
Location: Orange
Posted on: January 16, 2020

Job Description:

Job Description The Sales Lead is responsible for supporting all operational aspects of the store in order to maximize sales and profitability through exceptional customer service. He / she is committed to maintaining high professional standards in the areas of sales performance, customer service, visual presentation, inventory management, facility maintenance, shop operations, and personnel leadership. He / she will demonstrate and uphold the values and vision of the company. Key Job Accountabilities: Focus on the Customer · Consistently operates with a sense of urgency for customers · Consistently establishes customer needs · Effectively suggests products to the customers interests · Is able to resolve customer concerns and manages customer concerns effectively · Creates brand loyal customers by demonstrating and modeling great experiential customer services standards · Uses demonstrations to create theater and energy in the store · Follows company guidelines for customer service expectations · Understands the importance of conversion, consistently closes the sale effectively · Demonstrates the ability to engage and connect with people Achieves Results · Meets all personal targets, exceeding some; consistently pushes self for results · Understands the importance of meeting personal targets and is willing to help others when asked · Plans and prioritizes tasks effectively · Thinks creatively to identify new ways to reach goals · Accomplishes assigned tasks and takes initiative to complete tasks not assigned · Encourages others and creates an atmosphere of friendly competition · Works independently to complete tasks with little direction · Helps others to understand why policy and procedure are important Builds Team Energy · Proactively asks for help and support · Identifies and changes personal behaviors in order to positively impact the team · Proactively gives feedback; responds positively to feedback given · Builds strong relationships with colleagues · Communicates openly and honestly with others · Is supportive of change and always reacts positively to new ideas or operational changes Retail Operations · Understands and instructs the store team on current and future policies and procedures including the POS, Internet and HR systems. · Is able to operate multiple programs and systems through the POS system and train others · Provides coaching and positively role models matters of customer service and customer satisfaction · Protects company assets and general liability through proper procedures, highest levels of customer service, and using sound judgment · Able to complete required paperwork and reports timely and accurately · Understands and supports the stores business performance · Ensures that all Safety, Health and Environment policies and procedures are adhered to and issues / occurrences are reported in a timely manner · Maintains facility standards and ensures that repairs are completed timely · Responsible for clean and safe showroom/backroom standards · Monitors and protects inventory processes to reduce physical and administrative losses · Responsible for the execution of store appearance guidelines, promotional events · Provides professional phone etiquette to create, maintain and enhance customer relationships · Is comfortable and able to communicate and sell to the customers by phone in a friendly, positive, manner Other Responsibilities · Perform other related duties as assigned or requested · Responsible for maintaining the ethical standards of Custom Comfort Mattress, including minimizing the environmental, health and safety risks in the workplace · Report potential risks, near misses and actual accidents to relevant managers Experience: · 2+ years prior consultative sales experience required · Prior customer service experience required · 1-3 years experience working in a retail business preferred Qualifications: · Must be (18) years of age or older due to supervision responsibilities, safety and security issues and responsibilities associated with company assets · Open availability for evening, weekend, and holiday shifts · Excellent interpersonal, communication and presentation skills · Proven ability to drive sales results · Strong written and verbal communication skills · High standards of tact, discretion and confidentiality What is the maximum weight requirement to be lifted / carried / pulled in this job? 50 lbs. or more Competencies required: · Focus on the Customer · Achieves Results · Builds Team Energy · Retail Operations Job Type: Full-time Salary: $20.00 to $22.00 /hourPandoLogic. Keywords: Retail Sales Representative, Location: Orange, CA - 92866

Keywords: Custom Comfort Mattress, Orange , Retail Sales Associate, Other , Orange, California

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