Field Auto Damage Appraiser - Anaheim
Company: Liberty Mutual Insurance
Posted on: January 16, 2020
Advance your career at Liberty Mutual - A Fortune 100 Company!
This role is eligible for a sign on bonus of up to $5,000.
Do you thrive in a high-volume, fast-paced environment? Do you
enjoy the challenge of a role where no two days are alike? We are
looking for positive, high-energy, passionate auto damage appraisal
As a Field Auto Damage Appraiser, you will be completing quality
appraisals of damaged vehicles, in the field, to restore vehicles
to their pre-damage condition. You will complete moderate to higher
complexity claims within assigned authority limits. Daily
expectations include originals, total loss opinions, auto body
shop, independent adjuster appraisal re-inspections, and
supplemental appraisals. You will provide Best-In-Class service to
our internal and external customers.
There are many moving pieces you will manage. You need to have
strong analytical, organizational and multi-tasking skills, and be
a time management expert. We look for people who are creative, love
problem solving, and have a passion for helping others. Your job
involves speaking to and engaging customers who have just been in
an accident and need your help, this is where the passion for
service comes into play. We strive to treat our customers as we
would want to be treated!
With ample growth opportunities, you are in-charge of your
This position is located in the Anaheim area.
You'd be a great fit if you are:
An Empathetic Service Professional: When a claim is received, you
skillfully use your customer centricity skills to confidently
assure our customers that you are there to guide them through the
A Front Lines Liaison: You rise to the role of representing the
Liberty brand, you believe in delivering on our promise.
A Reliable Teammate: Whether you work at the office or from home,
you adapt well to different environments, schedules and the varying
needs of our customers.
A Problem Solver: Integrity is in your nature and critical thinking
is part of your decision-making process. That means you sincerely
care that customers get exactly what they paid for and need to
embrace today and confidently pursue tomorrow.
- Using multiple software systems and claims best practices, you
will prepare itemized appraisals indicating costs of parts,
materials and labor necessary to restore damaged vehicles to their
- You will provide technical advice on vehicle repair, parts
costs, garage expertise and opinions on specific damages.
- You will complete auto body shop, independent re-inspections,
and supplements as warranted to verify damage or confirm repairs
- You will resolve disagreements and negotiate with auto body
shops, Independent Adjusters, claimants and policyholders and
assist claims management in the resolution of complaints and
evaluate claims for potential fraud or subrogation.
- May be called upon for catastrophe duty.
Qualifications:Ideally, your qualifications should include:* An
engaging, outgoing personality, a passion for helping customers,
and demonstrated ability to effectively communicate in both written
and verbal form.
- Extensive knowledge of automobile parts and repair techniques,
terminology and vehicle construction.
- Prior experience using auto estimating software, CCC Pathways,
Audatex, Mitchell, etc.
- Requires strong negotiation, analytical, decision-making,
organizational and computer skills, as well as the ability to work
with multi-faceted systems.
- A Bachelor's degree or equivalent experience and 3-5 years of
directly related experience.
- Auto Damage Appraisal Licensing and certification are
- For car custodians, a valid driver's license is required.
- Varying conditions may be encountered while inspecting
vehicles. Must be able to work outside in inclement weather
conditions and drive substantial distances.
- While performing the duties of this job, the employee will be
required to complete inspections of damaged vehicles which will
include but not be limited to inspecting the underside of and
around vehicles, inspecting vehicles in tight quarters at body
shops and salvage yards, etc.
We value your hard work, integrity and commitment to positive
change. In return for your service, it's our privilege to offer you
benefits and rewards that support your life and well-being. To
learn more about our benefit offerings please visit:
At Liberty Mutual, we give motivated, accomplished professionals
the opportunity to help us redefine what insurance means; to work
for a global leader with a deep sense of humanity and a focus on
improving and protecting everyday lives. We create an inspired,
collaborative environment, where people can take ownership of their
work; push breakthrough ideas; and feel confident that their
contributions will be valued and their growth championed.
We're dedicated to doing the right thing for our employees, because
we know that their fulfillment and success leads us to great
places. Life. Happiness. Innovation. Impact. Advancement. Whatever
their pursuit, talented people find their path at Liberty
Keywords: Liberty Mutual Insurance, Orange , Field Auto Damage Appraiser - Anaheim, Other , Orange, California
Didn't find what you're looking for? Search again!