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Customer Service Lead

Company: Neiman Marcus Group, Inc.
Location: Orange
Posted on: September 15, 2020

Job Description:

Job Description - Customer Service Lead (1802836)

Job Description

1802836

Description

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home d├ęcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Qualifications

DESCRIPTION

The Customer Service Lead is responsible for supervising the daily operations of the department, knowledge of various Credit Systems, knowledge of Audit Works and cash office, assisting customers and associates regarding questions on their accounts.

QUALIFICATIONS

Customer Focus

Functional/Technical Skills

Presentation Skills

Conflict Management

Delegation

Planning

Process Management

Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work.

Bachelor's degree from a four-year college or university preferred, but not required. Related job experience, desire to help and build strong relationships are a plus. Strong analytical skills, ability to multi-task, work with diverse group of individuals, have knowledge of cash/banking, and be computer literate is all required.

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

Primary Location : United States of America-Florida-ORANGE

Keywords: Neiman Marcus Group, Inc., Orange , Customer Service Lead, Other , Orange, California

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