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IT Technician / Desktop Support

Company: Mantek Solutions Inc
Location: Orange
Posted on: October 9, 2020

Job Description:

6336 Local Candidates are encouraged to apply Our direct client is looking for a contract IT Technician Desktop Support for an approximate 3 month contract with extension in the greater Costa Mesa, CA area. Duties Handleprocess escalation from Service Desk and members of the Desktop team. Recommend improvement opportunities with the day to day operations and processes to management. Installation, configuration, and ongoing maintenance and usability of desktoplaptop computers, handheldmobile devices, peripheral equipment and software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Work with Service Desk and other IT staffdepartments as appropriate to determine and resolve incidents and fulfill service requests. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with diverse systems, conferencing equipment and application. Work with procurement staff to purchase hardware and software. Assess functional needs to determine specifications for purchases. Maintain system and training documentation. Escalate issues to management with all appropriate information before they impact the business or a wide set of users in a negative fashion. Top Skills Min 3 years of desktop support Microsoft Suite Customer service oriented Medical devicePharma Industrial Remote work? No A minimum of 3 years of experience providing Desktop Support required, preferably in a medical environment. Experience with support Microsoft products and solutions Windows, Office 365, OneDrive Excellent customer service, troubleshooting, documentation, and follow up skills. Ability to multi-task and work with little or no supervision and troubleshootdiagnose hardware and software issues. Follow documented process and procedures to deliver consistently excellent solutions. Well versed with different operating systems and platforms. Be able to handle small projects with moderate oversight. Possess strong service orientation, interpersonal skills at a level to interact with various IT departments, administrative and executive members, and other business departments Communicate with all customers in a constructive and supportive manner that balances best serving the customer's need and the needs of the business. Demonstrate a commitment to meeting deliverables and deadlines by providing high quality technical solutions, support, and service. Communicate with staff and teammates in terms that promote collaboration and demonstrates a customer service orientation and be receptive to operational changes that meet the WHHS institutional agenda Education A high school diploma is required. An Associates or Bachelor's Degree in Computer Science is preferred. A minimum of Bachelor of Science degree from an accredited university in the arena of computer sciences, information systems, or equivalent work experience is preferred. This contract is expected to last approximately 3 months with possible extension. If qualified and interested, please send updated resume with hourly rate requirement to JO6336.

Keywords: Mantek Solutions Inc, Orange , IT Technician / Desktop Support, Other , Orange, California

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