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PD Patient Relations Assistant - Patient Experience - PD - Variable

Company: University of California- Irvine Medical Centers
Location: Orange
Posted on: October 10, 2020

Job Description:

Updated: Oct 5, 2020
Location: Orange
Job Type:
Department: Patient Experience

Job Description:



UC Title:

BLANK AST 2 PD

Reports to:

Patient Relations Supervisor 1

Cost Center:

Patient Experience (428670)

FLSA:

Nonexempt

Job Code:

004730

Shift:

Not Applicable





Position Number:

40344478

Working Title:

PD Patient Relations Assistant

Bargaining Unit:

Intl Brotherhood, Teamsters

Date Created:

3/05/2020

Hours:

10

FTE:

0.25





Position Summary:

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.



Salary Range:



Minimum

Midpoint

Maximum

Hourly Rate

$22.60

$22.60

$22.60





REQUIRED QUALIFICATIONS:



*

Experience with Word and Excel
*

Ability to establish and maintain effective working relationships across the HealthSystem
*

Ability to maintain a work pace appropriate to the workload
*

Must demonstrate customer service skills appropriate to the job
*

Excellent written and verbal communication skills in English
*

Ability to make quick and sound decisions based on individual situations in order to meet customer needs
*

Must maintain a clean, well groomed, professional appearance at all times
*

Effectively responds to the emotional, distraught and/or difficult behavior of guests
*

Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
*

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
*

Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned



LICENSES AND CERTIFICATIONS:




*

Bilingual in English and Spanish
*

Prior experience working in a customer service position, preferably in a hospital or clinic setting
*

Knowledge of medical terminology
*

Knowledge of University and medical center organizations, policies, procedures and forms





PHYSICAL, MENTAL, & ENVIRONMENTAL DEMANDS

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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University of California, Irvine
Office of Equal Opportunity and Diversity (OEOD)
(949) 824-5594
oeod@uci.edu

Keywords: University of California- Irvine Medical Centers, Orange , PD Patient Relations Assistant - Patient Experience - PD - Variable, Other , Orange, California

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