IT Support Specialist - Provisioning

Company: Advantage Solutions
Location: Orange
Posted on: October 12, 2020

Job Description:

IT Support & Provisioning Specialist The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. The IT Specialist is a Tier 1 Tech that will be responsible for initial contact for Tier 1 office & field technology support which includes desktop, mobile hardware & supported applications. Additionally, T1 Tech will be required to assist with all testing, training as well as application and hardware deployment & recovery processes. T1 Tech will support all company associates, clients, vendors & will utilize a web-based ticketing system to record & track all incidents. This associate will need to have strong troubleshooting as well as verbal & written communication skills. T1 Tech must be able to think quickly in a fast-paced environment utilizing multiple systems & tools to provide 1st in class support & service with a goal of 1st call resolution. T1 Tech’s primary responsibility will be office-based call center & provisioning support but additionally may be asked to assist with providing technical & training support as requested in local & remote locations. T1 Tech will be required to adhere to attendance policies, report to their scheduled work location & maintain a positive, friendly, professional attitude when representing our company & support desk. For this particular role, the associate will be required to work in fast-paced National IT Provisioning Center and be responsible for maintain inventory, assigning equipment, deployment, management and recovery of company managed technology, training will be provided. This role will be working onsite in our Orange, California location. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-Off Experience required:• Basic knowledge of PC software applications and strong understanding of PC operating systems (on-premise and cloud).• Experience with a phone support and helpdesk environment.• Excellent written communication and verbal communication skills • Excellent customer service orientation• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers• Knowledge of the following communication & connectivity systems required: Microsoft TCP/IP, networking protocols, network printing / printer troubleshooting, file sharing, Internet application connectivity• Well-organized, detail-oriented, and able to handle a fast-paced work environment• Track record of building and maintaining customer/client relationships • Basic knowledge of Microsoft applications and PC hardware • Basic knowledge of Apple mobile hardware and applications• Entry level knowledge of cyber security: Password and Data handling processes• Ability to learn and operate various ticket management and incident management systems such as Zendesk, ServiceNow, etc.• Certifications: MSFT, A+ or Network+ certification are a plus (not required).

Keywords: Advantage Solutions, Orange , IT Support Specialist - Provisioning, Other , Orange, California