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Avaya / Cisco VoIP Telephony Administrator

Company: OSTechnical
Location: Orange
Posted on: October 14, 2020

Job Description:

Contact to Hire opening - Remote work during COVID-19 - Non-Excempt Position About the job Going from Avaya to Cisco. This person will be working mostly with Cisco day in and day out helping with the maintenance and management of the system Will be supporting advanced Cisco unified communications, collaboration, and contact center infrastructures. Candidates should have at least 2 ndash 5 years of relevant Telecom experience working with Cisco or Avaya. Must have the ability to provide direct and indirect customer facing support Must work comfortably and in partnership with all other ITS departments and fellow support personnel. Need to support L1-L3 service interruptions on short notice during and outside of normal business hours. Experience in configuring and managing VoIP network monitoring and alerting systems review performance logs and monitoring system performance. Demonstrated experience documenting current and future state environments may include the use of Microsoft Office Applications, including Visio, SharePoint and 3rd party applications such as Lucidchart. Experience working in multi-vendor and fast paced environments Experience using IT Service ticketing and Change Control Management solutions (i.e. ServiceNow). Troubleshoot and evaluate service requests, and provide resolutions on hardware and software. Maintain documentation of telephony and networking products, services, vendors, issues, trends, best practices and technologies.

Keywords: OSTechnical, Orange , Avaya / Cisco VoIP Telephony Administrator, Other , Orange, California

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