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Manager, Debit Card Services

Company: SchoolsFirst Federal Credit Union
Location: Orange
Posted on: November 20, 2020

Job Description:

Position Summary:Plans, directs and oversees the overall management of the credit union's Debit Card Services Operations to provide superior Member service to all internal and external Members and to support the operations of the debit card operations, including project participation and oversight of user acceptance testing.Essential Job Functions: • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances. • Provides daily support to staff, including answering questions and problem resolution. • Provides training and coaching and counseling to teammembers for the purpose of developing the team and maintaining the credit union's primary focus on Member Service. • Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control. • Coordinates system enhancements and modifications with third party processors and vendors. Actively supports department projects and product development to ensure optimal value to Members. • Manages the team responsible for executing user acceptance testing with product and system enhancements, representing the end user whether it be a teammmeber or the Member. • Evaluates new vendors to determine if services offered will save money and improve the level of service expected at SchoolsFirst. • Appropriately identifies, evaluates, and manages risk within area and implements risk mitigation strategies and activities as appropriate. • Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results. • Researches and resolves Member issues and implements systems and procedures to avoid future issues. • Responsible for overseeing the daily processing debit card operations, reviewing various network reports and transactions, ATM/debit card maintenance and in branch instant issuance. • Interacts with all vendors to maintain and exceed operational performance. Coordinates and administers centralized debit card ordering, card reissue, and instant issuance with third party processor. • Provides feedback and reports relating to debit card products' performance and usage. Provides an ongoing assessment of the increase/decreases in outstanding balances along with any significant trends. • Coordinates system enhancements and modifications with third party processors and vendors. Actively supports department projects and product development to ensure optimal value to Members. • Evaluates Debit card operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control. • All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. • Performs other related duties as assigned or requested.Education:High School Diploma or G.E.D. required.Bachelor's degree preferred or equivalent years of experience.Experience:5 - 7 years of previous related experience required2 - 4 years previous management experienceAdvanced knowledge of debit/credit card operations and Visa/MasterCard rules and regulations. Symitar knowledge a must.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: SchoolsFirst Federal Credit Union, Orange , Manager, Debit Card Services, Other , Orange, California

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