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Technical Support Specialist for Hosting Company

Company: Cloud 9 Hosting
Location: Orange
Posted on: November 21, 2020

Job Description:

We are looking for bright and motivated IT pros to to support our application hosting service customers. Provide top-notch support via phone, email and a help-desk system. This is a full-time position with compensation starting in the 17-21hr range and includes fully covered health insurance and generous perks. Responsibilities bull Answer support phone calls and assist with customers questions. bull Reply to tickets in our help-desk system (WHMCS) to resolve customers issues. bull Install Windows Server operating system for new customers. bull Achieve agreed upon sales targets and outcomes within schedule. bull Update and patch Windows and QuickBooks software. bull Diagnose slowness and connectivity issues. bull Add Delete users accounts for customers. Requirements bull At least 2 years of proven work experience supporting a Windows Active Directory environment. bull Familiarity with QuickBooks. bull Basic knowledge on Citrix. bull Excellent written and verbal communication skills. bull Ability to ldquoown your tasksrdquo when assigned and take them to completion with little supervision. bull Must be detail oriented, and create good documentation on projects. About Cloud 9 Cloud hosting applications and essential services for small businesses and accounting firms. Cloud 9 brings all your critical business and accounting applications into the cloud so you can increase productivity and collaborate with ease all for a fraction of the cost of your current IT services. Please no calls, apply online and we will contact you within 24 hours if we feel you would be a great fit

Keywords: Cloud 9 Hosting, Orange , Technical Support Specialist for Hosting Company, Other , Orange, California

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