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Principal ServiceNow Architect

Company: MemorialCare / Memorial Health System
Location: Orange
Posted on: November 21, 2020

Job Description:

Members of the ServiceNow family are considered subject matter experts responsible for the analysis, design, development, implementation, and maintenance of all components within the ServiceNow platform. ServiceNow team members work closely with Leadership, other team members, Process Owners, IS, and Operational teams to ensure that administration and implementation are conducted per policy, procedures, and best practices. The Principal ServiceNow Architect is accountable for all aspects of the technical solution, integration and related implementations. They lead onsite and virtual requirements gathering meetings to capture all necessary requisites for new efforts. The Principal ServiceNow Architect provides consultative guidance, working to design new overall solutions based on ServiceNow and industry specific best practices. Prior to implementation, they scope new application requirements providing the detailed design, project support requirements, and timelines for signoff. They provide solutions to guide technology globally across MemorialCare, removing inefficiencies and streamlining the delivery of quality solutions. Principal ServiceNow Architects are technical leaders who provide consultative guidance to the entire ServiceNow team, assure platform alignment to business strategy and the application roadmap. They lead the team to envision and prioritize requirements and provide technology and architecture recommendations. The Principal ServiceNow Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. They further conduct costbenefits analyses to align technology solutions with business initiatives. Principal ServiceNow Architects manage research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide greater overall value and increase security. They facilitate organizational change by defining strategies for MemorialCare with technology standards and design goals. They work to develop standardized structure models within MemorialCare to limit ongoing support needs. Qualifications Bachelor's degree or an equivalent combination of education and relevant experience required. ITIL certification required. Minimum of 3 ServiceNow certifications in any relevant product line. Any relevant Project Management certification. (PMP, CSM, etc.) Minimum 10 years successful ServiceNow configurations or equivalent combined hands on user experience, experience leading customization projects, and direct ServiceNow knowledge. Minimum of 3 full lifecycles of ServiceNow implementations in a lead role demonstrated. Demonstrated ability to lead client facing workshops and build consensus among many stakeholders. Demonstrated use of effective communication and interpersonal relations to achieve established goals. Experienced and comfort in public speaking situations, end user training and interfacing with all levels of customer stakeholders. Proven ability to align business process and requirements with a technical implementation. Past success leading meetings between business stakeholders, technical resources, and third parties for business requirements and technical solutions. Experienced identifying and resolving potential trade-offs or conflicts among architectural options, and ability to align this with business outcomes or impacts. Experienced with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects. Proven leadership skills, including the ability to influence and drive results. Demonstrated customer focus while fostering relationships and working with people across multiple groups. Past success with programming expertise in Java, JavaScript or other similar functional programming language. Proven progressive project management experience working independently as well as in a team situation meeting aggressive deadlines. Experienced leading projects requiring an end-to-end workflow perspective, a high-level overall understanding of ServiceNow, and considerable knowledge of ServiceNow end users. Experienced integrating ServiceNow with external systems through SOAP or REST web services. Experienced performing ServiceNow major version upgrades. Demonstrated experience developing and delivering customized portal web pages in ServiceNow. Proven ability to use a wide variety of open source technologies and tools. Demonstrated use of relevant out of the box thinking in conjunction with organization wide standardization. Experienced working in a fast-paced environment with minimal supervision and managing multiple priorities. Proven strong requirements-gathering experience. Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis. Experience working with a diverse, multi-disciplinary team, and interacting with all levels of the organization.

Keywords: MemorialCare / Memorial Health System, Orange , Principal ServiceNow Architect, Other , Orange, California

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