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Help Desk

Company: Kforce Technology Staffing
Location: Orange
Posted on: November 23, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of a Help Desk in Irvine, CA. Key Responsibilities Assist users in resolving computer issues Hardware, Application, or WindowsMAC OS Prepare laptops for new personnel or for lifecycle upgrades Assist users with mobile device and WIFI issues Assist users with the operation of our VOIP telephone system Install software as requested, approved, or directed Assist users in making their work areas comfortable and ergonomic Support thin-clients and components of the back-end infrastructure Administer a provisioning or MDM system for laptops and mobile devices Maintain documentation for hardware and software asset management Monitor and manage the Service Desk Ticketing queue to ensure all tickets are handled promptly Manage user entitlements to Office365, video conferencing, and VOIP software Audio Visual support for conference rooms and video conferencing Provide 1st day support and basic technology instruction to new employees Work with the Information Technology and Information Security Team to discover innovative solutions to user support delivery issues REQUIREMENTS 2-4 years IT Service Desk in a global enterprise Technical understanding of Windows 10, Microsoft Office, and Office365 applications Atlassian Jira Confluence - ticket management, user setup, workflow, etc. Familiarity with supporting end-user computer systems in a Cloud environment (Azure, AWS, etc.) Working with Apple iOS and Apple support Experience with Wyse thin-clients, VDI, Remote Desktop Services, hosted desktop, etc. Equipment provisioning and support using Kace, Kaseya, SCCM, Bomgar, etc. Active Directory management of users, groups, GPOS, etc. Basic networking, IP Addressing, DHCP, DNS, switches, monitoring tools, etc. Knowledge of a Service Desk Ticketing system Remote control tools such as ConnectWise or Dameware Video conferencing platforms GoToMeeting, Ring Central, Zoom, Teams, WebEx Diagramming tools such as Visio, Lucid Chart, Draw.io, etc. Tax preparation or financial services software Working in person with company personnel This is not a remote support position Strong written and verbal communication Commitment to change management through ticket tracking Strong sense of urgency with unquestionable integrity Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Orange , Help Desk, Other , Orange, California

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