OrangeRecruiter Since 2001
the smart solution for Orange jobs

Helpdesk L2

Company: TEKsystems, Inc
Location: Orange
Posted on: January 12, 2021

Job Description:

Description:Duties: This position is the critical first line of support for our customers -- primarily internal customers. You will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices and software/applications [including some of which are proprietary; hosted on prem and/or cloud based], by responding to and diagnosing problems via phone, self-service and chat. It may be necessary to escalate to network services, information security, desktop architecture or other "next level" teams. We are a Knowledge-Center-Service organization. Your track record in KCS "UFFA", initial problem recognition, and quick determination of appropriate resolution or escalation while ensuring an excellent customer service experience supports your success on our team. Joining our dynamic, fast paced work environment is an excellent career step for you. First American offers competitive benefits both personal and professional. Your accountabilities will include:Support customer inbound requests through phone, self-service and other channels as developed by Service Desk.Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity. If the issue cannot be resolved within a certain timeframe, proper escalation is crucial.Acquire and maintain current knowledge of relevant environments (software and hardware) and support policies in order to provide accurate solutions to customers.Assist in the developing and maintaining of a problem resolution knowledgebase.Available to do After Hours support - weeknights and weekends.Assist in maintaining Help Desk e-mail, by reading, opening/documenting information into tracking tickets and escalating to proper person or department.Provide user administration and application support for supported applications Escalate User rights issues and employee setup issues to application Administrators Document all calls in ticketing program.Must be flexible with work hours depending on volume. The Service Desk hours are 5:30am-6:30pm Pacific. 100% remote, any locationAvailable to do occasional After Hours support - weeknights and weekends as needed. Deskwork / Answering Trouble Tickets via Web or Phone = 100%Temp to Perm potential Recruiter must upload Service Desk Checklist for each candidate with resume submission (see attachment)Skills: Two year technical degree or equivalent work related experience required.2-4 years previous experience working in a help desk or service desk environment. Excellent customer service skills, Good communication, problem solving skills and telephone etiquette. Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.MAGIC Training or previous customer service training desired. Desktop experience: MS Office 2016 Professional Products, Windows 7, Windows 8, Windows 10.Internet Explorer 9, 10, 11., and other Browser experience Familiar with Cisco VPN, Service Now, Cisco VoIP and Soft Phone a plus Hardware support, HP/Kodak/Canon Printer, Scanners, and RightFax. Mobile device support. IOS, Android. Minimum typing 40WPMA+ certification preferred Microsoft, HDI, KCS and/or ITIL certifications A+ a plusSkills:Helpdesk, Phone Support, Service Now, KCS, Knowledge-centered-support, UFFA, ServiceNow, Service DeskTop Skills Details:1. Excellent customer service skills and communication with ability to do 100% phone support (At least 2-4 years of experience, preferably at a larger company)2. Ability to handle 30+ tickets a day (phone, email and chat) Someone with ServiceNow experience is preferred as this is their ticketing method. 3. KCS and UFFA - We are a Knowledge-Centered-Support ("KCS") organization. It is expected that all will follow the KCS "UFFA" (Use it, Flag It / Fix It, Add It) process to identify the problem in order to quickly determine the appropriate solution or if needed to escalate to the appropriate department to ensure an excellent customer service experienceAdditional Skills & Qualifications:Must be flexible with work hours depending on volume. The Service Desk hours are 5:30am-6:30pm Pacific. 100% remote, any locationExperience Level:Entry LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Inc, Orange , Helpdesk L2, Other , Orange, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Assistant Store Manager (Bilingual-Spanish)
Description: JOB SUMMARY The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively (more...)
Company: Spectrum
Location: San Gabriel
Posted on: 01/18/2021

Inter-Con Security Systems, Inc.: Armed Enhanced Officer - 11411
Description: Job DescriptionJob Description:Job Description: Constant or frequent personal surveillance of the secured areas Close observation of persons within the secured areas to detect evidence of damage, (more...)
Company: Inter-Con Security Systems, Inc.
Location: Rosemead
Posted on: 01/18/2021

Senior Advisor, Customer Experience
Description: Job Description br br Join the Clean Energy Revolution br br Become a Senior Advisor, Customer Experience at Southern California Edison SCE and build a better tomorrow br br (more...)
Company: Southern California Edison
Location: Rosemead
Posted on: 01/18/2021


No Vehicle Required - Deliver with DoorDash on our e-bikes
Description: Want to earn money, but don't have a car Deliver with DoorDash. We'll even set you up with an e-bikeWhat is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: San Gabriel
Posted on: 01/18/2021

Postmates Part Time Delivery Driver (Same Day Activation)
Description: Postmates has the largest
Company: Postmates
Location: Rowland Heights
Posted on: 01/18/2021

Deliver with DoorDash - No Vehicle Required.
Description: Want to earn money, but don t have a car Deliver with DoorDash. We ll even set you up with an e-bikeWhat is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: San Gabriel
Posted on: 01/18/2021

Make Deliveries with Our E-Bikes - Deliver with DoorDash
Description: Job DescriptionWant to earn money, but don't have a car Deliver with DoorDash. We'll even set you up with an e-bike What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, (more...)
Company: Doordash
Location: San Gabriel
Posted on: 01/18/2021

CDL-A Driver Helper - CDL-A Required
Description: DRIVER HELPER-CLASS A REQUIRED br br 14814 Meridian Pkwy. Riverside, CA 92518 br br br The Delivery Assistant is a physical, fast-paced position providing direct support to a McLane Delivery (more...)
Company: McLane - Foodservice
Location: San Gabriel
Posted on: 01/18/2021

Stylist - San Diego
Description: Why Us: We-'re Hiring We Want You Imagine a place where you can make a difference every day, LOVE WHAT YOU DO, and make a great living doing it. You just found it, HairClub-- Has It All Why HairClub (more...)
Company: Hairclub
Location: Santee
Posted on: 01/18/2021

Deliver with DoorDash - Become a Dasher with our E-Bikes
Description: Want to earn money, but don't have a car Deliver with DoorDash. We'll even set you up with an e-bikeWhat is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: Rosemead
Posted on: 01/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Orange RSS job feeds