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Call Center Rep

Company: Western Dental & Orthodontics
Location: Orange
Posted on: February 15, 2021

Job Description:

Call Center Representative The Call Center Rep/Sales Service Representative is responsible for creating an outstanding experience at every interaction for both new and existing customers. The SSR maintains superior product knowledge and a passion for customer satisfaction and provides solutions to customer needs in fast paced and energetic environment. The primary role of the SSR's is: ---Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments ---Handle high volume of calls regarding Denti-Cal ---Effectively navigate systems to lookup existing customer information in our databases ---Aggressive outbound calls efforts and follow ups on any missed and cancelled appointments ---Foster a strong, professional and positive communication with all peers and customers ---Outbound SSR candidates should surpass quality assurance, productivity and dependability expectations ---Follow best practices and adherence to pre-approved procedures in escalating patient concerns ---Educate new and existing customers of any available plans, products and services ---Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan ---Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions ---Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions ---Willing to have fun and engage in a high energy and collaborative work environment; accessible and knowledgeable Leadership Team ---Ability to remain focused and productive each day though tasks may be repetitive Requirements: Fluent in speaking Spanish and English (preferred) Minimum 2+ years' experience in a fast-paced call center environment and customer service environment Self-starter, entrepreneurial spirit, attention to detail, well organized and strong problem-solving abilities Ability to use critical thinking skills to challenge customer's current viewpoints Ability to portray a positive upbeat, service-oriented attitude for an entire shift Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals Excellent verbal communication, interpersonal, and organizational skills Strong ability to listen to patient needs and matching needs with WDS services Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of 8am - 8pm and rotating Saturdays. Employment Type: Full Time Bonus/Commission: No

Keywords: Western Dental & Orthodontics, Orange , Call Center Rep, Other , Orange, California

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