Brand Support Administrator - Comfort Soul

Company: Nexus Brands Group
Location: Orange
Posted on: February 19, 2021

Job Description:

Position: Brand Support Administator - Comfort SoulFLSA Status: Full-Time - HourlyReports To: VP, BeautyRESPONSIBILITIES:?Core Responsibilities:-- Process wholesale and retail orders: prepare invoices, manage inbound/outbound calls, provide product information and pricing.-- Complete all order and shipment tasks to ensure customer and dealer's requirements are met.* Maintain, review and follows-up to ensure the timely and accurate completion of all customer and dealer orders on a daily basis.* Process returns, refunds, exchanges and special custom orders.* Arrange shipments of replacement parts to customers and dealers.* Investigate and resolve customer/dealer problems with deliveries, product problems, and general client concerns.* Communicate effectively through a variety of platforms including e-mail, Amazon and eBay, Facebook marketplace, Snap Engage (live chat) and multi-line phone system.* Responsible for coordinating all shipments: inbound and outbound deliveries via UPS and other freight carriers.* Resolving discrepancies such as loss or damage claims through UPS and freight carriers.* Provided freight quotes and preparing bils of lading, packing lists, and shipping labels.* Manage all marketplace (Amazon and eBay) including managing and editing listings, shipment of products, maintaining accurate levels of inventory, resolving customer issues and discrepancies.* Provide Admin support to Brand Manager, including but not limited to inventory reporting, dealer sales volume, new and existing dealer inquiries, and customer concerns.* Customer service follow up calls and emails as directed by Brand leader* Monthly email campaign assistance-- Outbound call campaigns as needed and directedSKILLS:* Entry level position that will require desire and willingness to learn in a fast-paced environment with opportunity to grow in a start-up style position* Ability to follow directions and work independently* Knowledge of Microsoft Office Suite* Good communication skills* Ability to build and maintain customer relationships* Knowledge of prioritizing work flow as neededREQUIRED SKILLS AND EXPERIENCE:* A minimum college degree or equivalent is required.* Must be proficient in Word, Excel and have basic computer knowledge.* Ability to navigate the Internet is a must.* Excellent organizational and time-management skills.* Display leadership potential.* Excellent communication skills and natural ability to sell.* Strong administrative, customer service experience in any industry.COMPENSATION AND BENEFITS:* Compensation commensurate with experience.* Medical, Dental, and Vision Coverage Available* Paid Time Off* Holiday Pay* Life Insurance* Employee Assistance Program

Keywords: Nexus Brands Group, Orange , Brand Support Administrator - Comfort Soul, Other , Orange, California