Brand Support Administrator - Comfort Soul
Company: Nexus Brands Group
Location: Orange
Posted on: February 19, 2021
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Job Description:
Position: Brand Support Administator - Comfort SoulFLSA Status:
Full-Time - HourlyReports To: VP, BeautyRESPONSIBILITIES:?Core
Responsibilities:-- Process wholesale and retail orders: prepare
invoices, manage inbound/outbound calls, provide product
information and pricing.-- Complete all order and shipment tasks to
ensure customer and dealer's requirements are met.* Maintain,
review and follows-up to ensure the timely and accurate completion
of all customer and dealer orders on a daily basis.* Process
returns, refunds, exchanges and special custom orders.* Arrange
shipments of replacement parts to customers and dealers.*
Investigate and resolve customer/dealer problems with deliveries,
product problems, and general client concerns.* Communicate
effectively through a variety of platforms including e-mail, Amazon
and eBay, Facebook marketplace, Snap Engage (live chat) and
multi-line phone system.* Responsible for coordinating all
shipments: inbound and outbound deliveries via UPS and other
freight carriers.* Resolving discrepancies such as loss or damage
claims through UPS and freight carriers.* Provided freight quotes
and preparing bils of lading, packing lists, and shipping labels.*
Manage all marketplace (Amazon and eBay) including managing and
editing listings, shipment of products, maintaining accurate levels
of inventory, resolving customer issues and discrepancies.* Provide
Admin support to Brand Manager, including but not limited to
inventory reporting, dealer sales volume, new and existing dealer
inquiries, and customer concerns.* Customer service follow up calls
and emails as directed by Brand leader* Monthly email campaign
assistance-- Outbound call campaigns as needed and directedSKILLS:*
Entry level position that will require desire and willingness to
learn in a fast-paced environment with opportunity to grow in a
start-up style position* Ability to follow directions and work
independently* Knowledge of Microsoft Office Suite* Good
communication skills* Ability to build and maintain customer
relationships* Knowledge of prioritizing work flow as
neededREQUIRED SKILLS AND EXPERIENCE:* A minimum college degree or
equivalent is required.* Must be proficient in Word, Excel and have
basic computer knowledge.* Ability to navigate the Internet is a
must.* Excellent organizational and time-management skills.*
Display leadership potential.* Excellent communication skills and
natural ability to sell.* Strong administrative, customer service
experience in any industry.COMPENSATION AND BENEFITS:* Compensation
commensurate with experience.* Medical, Dental, and Vision Coverage
Available* Paid Time Off* Holiday Pay* Life Insurance* Employee
Assistance Program
Keywords: Nexus Brands Group, Orange , Brand Support Administrator - Comfort Soul, Other , Orange, California
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