Service Desk Administrator - Multiple Openings

Company: Gravity IT Resources
Location: Orange
Posted on: February 19, 2021

Job Description:

Job Title:--Service Desk AdministratorLocation:--Orange Country, CaliforniaJob-Type: Contract 6+ MonthsReferral Fee: +/- $100/Month Employment Eligibility:--Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).Position Overview:Gravity is looking for multiple Service Desk Administrators that can respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite and remote).--They will take remote control of the end user device and troubleshoot IT/Desktop issues. The ideal candidate will possess the ability to diagnosis and resolve computer hardware, software, and network issues.--Comprehensive knowledge of incident and service request management - responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) are also required.Our client is a rapidly growing technology firm that is building a team of adventurous individuals determined to make a positive impact on the world.Duties & Responsibilities:* Respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite and remote) - Technology and Applications* Take remote control of the end user device and troubleshoot IT/Desktop issues* Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users* Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.* Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)* Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software* Provide the first line of defense for end-user computing support within IT* Help develop IT tools and processes to promote efficient and effective end user support practices* Documentation of IT knowledge base for internal IT use, or broader employee reference as appropriate* Set up new user accounts and workstations* Teach new employees basics around relevant IT systems* Support office technology - such as printers, video conference units, and digital whiteboards* Collaborate with remote IT team members to build and maintain positive, productive team relationships* Develop positive relationships with the business and other functions involved in downstream technical processes* Look to improve all aspects of the It Service Desk functions continuallyRequired Experience & Skills:* Respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite and remote) - Technology and Applications* Take remote control of the end user device and troubleshoot IT/Desktop issues* Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users* Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.* Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)* Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software* Provide the first line of defense for end-user computing support within IT* Help develop IT tools and processes to promote efficient and effective end user support practices* Documentation of IT knowledge base for internal IT use, or broader employee reference as appropriate* Set up new user accounts and workstations* Teach new employees basics around relevant IT systems

Keywords: Gravity IT Resources, Orange , Service Desk Administrator - Multiple Openings, Other , Orange, California