Service Desk Administrator - Multiple Openings
Company: Gravity IT Resources
Location: Orange
Posted on: February 19, 2021
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Job Description:
Job Title:--Service Desk AdministratorLocation:--Orange Country,
CaliforniaJob-Type: Contract 6+ MonthsReferral Fee: +/- $100/Month
Employment Eligibility:--Gravity cannot transfer nor sponsor a work
visa for this position. Applicants must be eligible to work in the
U.S. for any employer directly (we are not open to contract or
"corp to corp" agreements).Position Overview:Gravity is looking for
multiple Service Desk Administrators that can respond to and
resolve Level 1 and Level 2 IT support tickets for all employees
(onsite and remote).--They will take remote control of the end user
device and troubleshoot IT/Desktop issues. The ideal candidate will
possess the ability to diagnosis and resolve computer hardware,
software, and network issues.--Comprehensive knowledge of incident
and service request management - responding, tracking, resolving,
updating, and reporting of escalated/assigned tickets as per the
Service Level Agreements (SLA) and Key Performance Indicators (KPI)
are also required.Our client is a rapidly growing technology firm
that is building a team of adventurous individuals determined to
make a positive impact on the world.Duties & Responsibilities:*
Respond to and resolve Level 1 and Level 2 IT support tickets for
all employees (onsite and remote) - Technology and Applications*
Take remote control of the end user device and troubleshoot
IT/Desktop issues* Diagnosis and resolution of computer hardware,
software, and network issues for the executives and VIP users*
Initial troubleshooting of the network issues - Port testing,
Bandwidth monitoring, Shared drive issues, etc.* Incident and
Service request Management - Responding, tracking, resolving,
updating, and reporting of escalated/assigned tickets as per the
Service Level Agreements (SLA) and Key Performance Indicators
(KPI)* Adhere to the End User Computing policies (including desktop
group policies), standards, and procedures for hardware and
software* Provide the first line of defense for end-user computing
support within IT* Help develop IT tools and processes to promote
efficient and effective end user support practices* Documentation
of IT knowledge base for internal IT use, or broader employee
reference as appropriate* Set up new user accounts and
workstations* Teach new employees basics around relevant IT
systems* Support office technology - such as printers, video
conference units, and digital whiteboards* Collaborate with remote
IT team members to build and maintain positive, productive team
relationships* Develop positive relationships with the business and
other functions involved in downstream technical processes* Look to
improve all aspects of the It Service Desk functions
continuallyRequired Experience & Skills:* Respond to and resolve
Level 1 and Level 2 IT support tickets for all employees (onsite
and remote) - Technology and Applications* Take remote control of
the end user device and troubleshoot IT/Desktop issues* Diagnosis
and resolution of computer hardware, software, and network issues
for the executives and VIP users* Initial troubleshooting of the
network issues - Port testing, Bandwidth monitoring, Shared drive
issues, etc.* Incident and Service request Management - Responding,
tracking, resolving, updating, and reporting of escalated/assigned
tickets as per the Service Level Agreements (SLA) and Key
Performance Indicators (KPI)* Adhere to the End User Computing
policies (including desktop group policies), standards, and
procedures for hardware and software* Provide the first line of
defense for end-user computing support within IT* Help develop IT
tools and processes to promote efficient and effective end user
support practices* Documentation of IT knowledge base for internal
IT use, or broader employee reference as appropriate* Set up new
user accounts and workstations* Teach new employees basics around
relevant IT systems
Keywords: Gravity IT Resources, Orange , Service Desk Administrator - Multiple Openings, Other , Orange, California
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