Service Desk Administrator - Multiple Openings
Company: Gravity IT Resources
Location: Orange
Posted on: February 19, 2021
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Job Description:
Job Title: Service Desk AdministratorLocation: Orange Country,
CaliforniaJob-Type: Contract 6+ MonthsReferral Fee: +/-
$100/Month
Employment Eligibility: Gravity cannot transfer nor sponsor a work
visa for this position. Applicants must be eligible to work in the
U.S. for any employer directly (we are not open to contract or
"corp to corp" agreements). Position Overview:Gravity is looking
for multiple Service Desk Administrators that can respond to and
resolve Level 1 and Level 2 IT support tickets for all employees
(onsite and remote). They will take remote control of the end user
device and troubleshoot IT/Desktop issues. The ideal candidate will
possess the ability to diagnosis and resolve computer hardware,
software, and network issues. Comprehensive knowledge of incident
and service request management - responding, tracking, resolving,
updating, and reporting of escalated/assigned tickets as per the
Service Level Agreements (SLA) and Key Performance Indicators (KPI)
are also required. Our client is a rapidly growing technology firm
that is building a team of adventurous individuals determined to
make a positive impact on the world. Duties & Responsibilities:
Keywords: Gravity IT Resources, Orange , Service Desk Administrator - Multiple Openings, Other , Orange, California
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