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Quality Assurance Specialist

Company: MadaLuxe Group
Location: Orange
Posted on: February 22, 2021

Job Description:

**This role is based in Seal Beach, Ca and we are currently not paying relocation fees**
The Quality Assurance Specialist is tasked with promoting, ensuring and delivering a "BEST IN CLASS" consumer experience in the macro sense by optimizing the operational management and systems of all DTC warehouse and systems protocols as well as the direct customer interfacing methods. The title will work closely in collaboration with the Direct To Consumer (eCommerce) team to prioritize your workload based on business requirements such as order volumes and SLAs to ensure the most consumer-centric method of operation. You will function as the main point of contact between the warehouse, customer care and head office. What you will do: Outbound --- Quality assure and pack all outbound orders for DTC to ensure every order meets SLA and exceeds customer expectations. --- Troubleshoot any unfilled orders from the daily report and liaise with Customer Care & Marketplace Director. --- Manage the receipt of EU supplier orders and process to fulfil customer orders the same day. --- Proactively manage and resolve all operational/system issues relating to fulfilling orders, through exceptional communication with Customer Care. Returns --- Receive and manage all DTC customer returns liaising with FedEx to resolve any discrepancies --- Unpack, quality check and putaway returns, reporting discrepancies and maintain SLAs. Inventory Management --- Manage all photo studio sample orders, to ensure the smooth flow of stock in-out and on time. --- Work closely with the Operations team to understand our sample processes, acting as the go-between to ensure issue free and on-time deliveries for special events e.g editorial shoots, gifting etc. --- Support the team to triage DTC operational issues physically in the warehouse. Process Improvement --- As the eyes and ears for DTC you're expected to constantly monitor the way the systems & business processes work and make suggestions for improvements --- Support Director of Marketplace by reporting and escalating areas of concern which cause delays in warehouse, affecting customer exp. --- Other duties as required to maintain processes and improve the overall DTC operations processes Essential Skills & Requirements: --- Background supporting ecommerce fulfillment with a platform such as Shopify, Amazon, eBay, etc. --- Good organizational and time management skills, with an ability to stay focused on assigned tasks --- Experience with MS Office --- Proficiency in inventory software, databases, and other related systems --- Ability to lift heavy objects (up to 50lbs.) --- Team player attitude, willing to go above and beyond at all times --- Process-oriented with strong attention to detail while applying a continuous improvement mindset to all workstreams **This role is based in Seal Beach, Ca and we are currently not paying relocation fees**

Keywords: MadaLuxe Group, Orange , Quality Assurance Specialist, Other , Orange, California

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