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Systems Engineer (O365/Messaging) - MULTIPLE OPENINGS

Company: Gravity IT Resources
Location: Orange
Posted on: February 22, 2021

Job Description:

Job Title: Systems Engineer (O365/Messaging)Location: Orange County, California Job-Type: 6 month+ ContractReferral Fee: $100/month Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements). Position Overview:Gravity is looking for a Systems Engineer that will be responsible for configuring, operating, and maintaining the O365 services. The ideal candidate will possess the ability to configure, troubleshoot, and support of Exchange Online, Teams, OneDrive for Business, Planner, PowerApps, Power BI, and Azure Active Directory. Comprehensive knowledge of documenting system configurations and building standards for O365 messaging services is also required. Our client is a rapidly growing technology firm that is building a team of adventurous individuals determined to make a positive impact on the world. Duties & Responsibilities:

  • Responsible for configuring, operating, and maintaining the O365 services (Exchange Online)
  • Configuration, troubleshooting, and support of Exchange Online, Teams, OneDrive for Business, Planner, PowerApps, Power BI, and Azure Active Directory
  • Document system configurations and build standards for O365 messaging services such as email retention & archiving, public folders, shared mailboxes, O365 license management/tracking, 3rd Party application integrations, role-based access, and PST files management
  • Operations and maintenance of enterprise O365 infrastructure, including configuration, upgrades, level-3 troubleshooting, conditional access management, and modern desktop management solutions (MAM/MDM)
  • Provide the last line of defense for O365 & messaging support within IT
  • Maintain a comprehensive understanding of best practices and enhancements in O365
  • Triage, troubleshoot, and provide resolution to customer support tickets
  • Manage enterprise systems and leverage your scripting skills to automate activities
  • Develop and maintain messaging policies, standards, and procedures
  • Develop positive relationships with the business and other functions involved in downstream technical processes
  • Collaborate with members of the information security, network, and cloud teams to ensure images and support model meet user requirements and align with the overall IT technology portfolio, processes, and procedures
  • Document standards and provide on-going training to more junior members of the O365/Messaging, Desktop Support, and Service Desk teams
  • Look to improve all aspects of the messaging services continually Required Experience & Skills:
    • At least 6-8 years (or relative) in the Exchange/Messaging Engineer role, where you learned the nuances of IT Administration
    • Bachelor's is preferred for this position
    • Experience with: On-Prem Exchange server management, PowerShell scripting, Azure AD management, Office365 suite services, Intune configuration, Cloud Identity Management, Azure AD Connect, MS Teams, Conditional Access Management, and Level 3 escalation support
    • Ability to identify, scope, and recommend improvements in the Microsoft 365 and Modern Desktop Management areas
    • 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools
    • Experience in monitoring the O365 platform and providing metrics
    • Tech Savvy - Ability and passion for learning new technology and tools
    • Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
    • Ability to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
    • Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
    • Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
    • Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
    • Self-Starter - The ability to actively look for effective tasks to complete in times of low tickets - provided by Dice

Keywords: Gravity IT Resources, Orange , Systems Engineer (O365/Messaging) - MULTIPLE OPENINGS, Other , Orange, California

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