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Customer Onboarding Specialist

Company: AmerisourceBergen Corporation - Corporate
Location: Orange
Posted on: June 9, 2021

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Understands the different customer account structures and legal documentation required to establish new accounts.
  • Ensures all necessary account documentation is received and validated in a timely manner.
  • Present and explain documentation and requirements to customer.
  • Works directly with customers to facilitate a smooth onboarding process.
  • Serves as liaison between customer and ABC departments/teams.
  • Provides onboarding support including reporting, status meetings and escalated issue resolution to Buying Groups, Group Purchasing Organizations, Third Party Administrators and other agencies as identified.
  • Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.
  • Identifies risks to the onboarding timeline and takes appropriate action to escalate or resolve with minimal impact on customer go-live.
  • Utilizes CRM tool to manage workload. Keeps CRM tasks up to date with notes and status.
  • Performs related duties as assigned.

What your background should look like

Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience. A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.
  • Ability to directly address conflicts and escalate issues where appropriate.
  • Excellent analytical, problem solving, and time management skills.
  • Proven organization and prioritization skills.
  • Strong written and verbal communication skills.
  • Results driven, with strong attention to detail.
  • Adaptable, flexible and willing to work in a dynamic environment.
  • Comfortable working with a team and individually to deliver results.
  • Strong working experience with Microsoft applications, with a particular strength in Word, Excel, and PowerPoint. Experience with Salesforce or other CRM systems.
  • Demonstrated ability to build and interpret reports and graph/statistics desired.
  • Ability to create trust and confidence quickly; presents a positive and professional image.
  • High energy, positive attitude, team player.
  • Willingness to travel as needed (less than 10%).

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Keywords: AmerisourceBergen Corporation - Corporate, Orange , Customer Onboarding Specialist, Other , Orange, California

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