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Sr. Aftermarket Account Manager

Company: Dematic Corp.
Location: Orange
Posted on: June 12, 2021

Job Description:

Company Overview

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, the Dematic global network of 10,000 employees has helped achieve more than 6,000 worldwide customer installations for some of the world's leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the global leaders in industrial trucks and supply chain solutions, and a leading provider of warehouse automation.

The Role

Within Dematic this role is part of the Lifecycle Services team that combines digital technologies and our portfolio of mechanical, controls and software solutions with our expansive domain knowledge to help our customers improve their safety, lower their costs and be more productive through all phases of the system's lifecycle.

Are you interested in joining a fast-growing team of highly experienced professionals, focused on driving new business with an industry-leading solution? Are you motivated with a background in manufacturing, logistics, automation, or engineering industries? We would love to have you join our fast-paced, rapidly growing company to sell complex logistics solutions to some of the largest retailers, e-commerce and manufacturers across the US.

The Role

Dematic Corp. has an immediate need for an experienced Sr. Account Manager in our Western territory to support the continual growth of Dematic's North American Lifecycle Service business. The Sr. Account Manager is the face of Dematic with the customer and represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial customer needs and collaborates with Dematic engineering and solution development teams to provide the best solution to the customer.

The ideal candidate is innovative, collaborative, and a motivated self-starter that will be able to engage with all levels of our customers organization from shop floor to C-suite executives to prospect, negotiate, and close complex solution sales. The role requires a high-energy expert who can pursue new business opportunities with confidence, excellent negotiation, problem solving, and interpersonal skills. Individuals should have the ability to build a robust pipeline and help customers identify their business needs and work to coordinate the best solution.

Essential Role and Responsibilities

  • Engages with assigned accounts from our installed base in order to develop a complete understanding of the customers' needs as well as their organizational structure and key buying criteria
  • Develops and implements account plans and pursues long-term, customer valued relationships based on an account strategy that drives revenue growth, account profitability, retention and customer satisfaction/loyalty.
  • Finds opportunities based on the account plan to improve customer's safety, productivity and performance, develops solutions with our internal teams, performs customer presentations articulating the value proposition of product/solution/service offerings.
  • Negotiates and closes sales with the customer
  • Manages issues and maintains the account relationship on an on-going basis
  • Maintains an up to date pipeline of business within our CRM platform to exceed sales quotas
  • Provides management with suggestions for improving volume, market share, and price levels.

What We Are Looking For

What We Are Looking For

  • BS/BA in related discipline, advanced degree or related experience.
  • Mechanically inclined and ability to audit equipment to provide solutions to customers.
  • 15+ years of professional experience and 10+ years of successful experience in complex solution sales in a B2B role
  • Able to multi-task and work in a high-growth, fast-paced and deadline driven environment successfully.
  • Willingness for business travel up to 75%.
  • Excellent verbal and written communication skills.
  • High degree of proficiency in MS Office Suite; Proficiency in Salesforce or other CRM.
  • Training in strategic selling methodology
  • Experience in the logistics or manufacturing/automation industries

Keywords: Dematic Corp., Orange , Sr. Aftermarket Account Manager, Other , Orange, California

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