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Job available - immediate employment - Account Manager(Orange County, CA) - Haynes Building Services - Haynes Building Services

Company: Haynes Building Services
Location: Orange
Posted on: July 17, 2021

Job Description:

Overview

Acount Manager is responsible for the daily maintenance of several buildings, to include direct supervision and training of cleaning associates, management of e-hub time and budgets. Supervises and coordinates activities of associates engaged in cleaning and maintaining premises of commercial, industrial, or other establishments such as schools, stores, or auditorium. Schedules and performs cleaning tasks including project work such as scrubbing floors, extracting carpets, etc.

Job Skills / Requirements

  • Under the direction of the General Manager, responsible for the daily maintenance of several buildings, to include direct supervision and training of cleaning associates, management of e-hub time and budgets. Supervises and coordinates activities of associates engaged in cleaning and maintaining premises of commercial, industrial, or other establishments such as schools, stores, or auditorium. Schedules and performs cleaning tasks including project work such as scrubbing floors, extracting carpets, etc.
  • In addition to working with the General Manager, on an as needed basis, develops and maintains customer relationships through a scheduled program of calling and meeting with all property managers within the assigned accounts.
  • Receive incoming customer calls, evaluate the current situation, make a judgment call on how to proceed with the information received, dispatch information to the correct division head.
  • Contact external customers to assess the job quality and make recommendation on how to improve job performance.
  • Review customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan.
  • Talks with customers by phone or in person and receives complaints, compliments, discontinuance, or change in service.
  • Track all complaints, compliments and Building Losses providing management with a report every two weeks. Thank clients for any compliments received.
  • Manage all associate issues, warnings, suspensions working with HR and upper management.
  • Assist in the startup of new accounts and provide information to management.
  • Proficient with late calls, sick calls, alarms, and missed call ons (none dropped).
  • Maintains confidentiality at all times, to include Marsden and client financial and associate related information. Informs Marsden management of information learned that is relevant to the account's safekeeping.
  • Is knowledgeable of and enforces all company policies and procedures to include operational directives goals, and objectives.
  • Conducts daily informal building inspections to maintain a quality level that meets the customer's and the company's standards.
  • Maintains an inventory of cleaning products and supplies and ensures cleaning equipment is accurately inventoried and in safe working order. Responsible for repairing and maintaining some equipment.
  • Trains a supervisor or lead to operate the assigned buildings in their absence. Maintain tracking system for any variations to associate's hours.
  • GMP EXPERIENCE REQUIRED

Spanish speaking, tech savvy required.

Requirement:

We E-Verify

Background Check

Drug Test

DMV Check

Live Scan

Additional Information / Benefits

Benefits: Paid Sick Days, Paid Holidays

This is a Full-Time position 1st Shift.

Relocation is not provided and travel is not required

Number of Openings for this position: 1

Keywords: Haynes Building Services, Orange , Job available - immediate employment - Account Manager(Orange County, CA) - Haynes Building Services - Haynes Building Services, Other , Orange, California

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