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Program Specialist (Member Communications)

Company: CalOptima
Location: Orange
Posted on: June 21, 2022

Job Description:

Program Specialist (Member Communications) Job Description Department(s): Customer Service Reports to: Supervisor, Customer Service FLSA status: Non-Exempt Salary Grade: E - $23.08 - $32.79 ($48,000 - $68,200) Job Summary Under general supervision of the Customer Service Supervisor, the Program Specialist provides specialized assistance and analysis relevant to member communications. The incumbent interfaces and works collaboratively with internal staff, external vendors and agencies; creates and/or reviews member communication materials; performs research on member mailing issues and solutions relative to member communications for all lines of business. Position Responsibilities:

  • Develops, reviews, formats and edits member communications, such as member notices, member newsletters, and member handbooks to ensure accuracy and completeness.
  • Coordinates the print, fulfillment and mailing of all member communication materials, including writing specifications and requesting bids for quotes.
  • Prepares and submits production requisitions to management for approval.
  • Interfaces with vendors to develop, set up, and maintain business procedures to ensure accurate and timely issuance of communications to members for all lines of business.
  • Manages printed inventory on a weekly basis.
  • Participates in site visits of contracted print vendors to conduct quality checks on mailing projects and existing inventory.
  • Compiles and analyzes data, prepares and reviews reports to monitor trends to identify issues.
  • Facilitates training presentations for other departments as needed.
  • Interprets policies and regulations as needed.
  • Produces print ready art files in Adobe InDesign to send to vendors.
  • Develops new and updates existing department desktop procedures.
  • Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
  • Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
  • Other projects and duties as assigned. Possesses the Ability to:
    • Establish and maintain effective working relationships with CalOptima leadership and staff.
    • Communicate clearly and concisely, both verbally and in writing.
    • Initiate and follow through on tasks with little supervision or guidance.
    • Work independently, meet deadlines, and exercise discretion and judgment.
    • Identify issues and problems, develop solutions, and prepare recommendations, including policies and procedures.
    • Collect data, identify pertinent information, and prepare reports and presentations.
    • Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems (e.g., Adobe InDesign, Adobe Acrobat Pro, Tableau) to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience& Education:
      • High School diploma or equivalent required.
      • 2 years of experience in a customer/member service or call center capacity required.
      • 2 years of experience Health Maintenance Organization (HMO), Medicare, Medi-Cal/Medicaid, and Health Services experience required. Preferred Qualifications:
        • Knowledge of print management, printing, fulfillment, and/or direct mailing preferred. Knowledge of:
          • Policies, regulations, and general requirements related to member communications.
          • Methods and techniques for organizing and implementing processes. CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134. Job Location: Orange, California Position Type: To apply, visit Copyright -2022 Inc. All rights reserved. jeid-719bc00376115b49808e3032d603aa2eJob Requirements:
            • Prepare written communications content for internal or external communications
            • Monitor social media marketing campaigns
            • Develop electronic media and communications
            • Address communications and media issues
            • Execute innovative strategic marketing communications campaigns
            • Assist in media communications for company
            • Manage content for internal and external communications
            • Distribute internal and external communications
            • Assure integrated marketing communications activities
            • Developing communications content for external and internal audiences
            • Prepare internal and external communications related to press releases
            • Develop and manage various communications tools, including intranet communications, email communications, quarterly newsletters
            • Developing and directing external marketing communications strategies for media
            • Develop press materials, news, social media content
            • Developing and revising content for marketing communications
            • Rewrite or edit communications materials
            • Promoting all corporate-wide internal communications initiatives
            • Develop and maintain a proactive communications calendar that includes external marketing content and internal communications
            • Support or enhance internal communications
            • Executing media communications strategy to achieve results

Keywords: CalOptima, Orange , Program Specialist (Member Communications), Other , Orange, California

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