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Sales Service Representat

Company: Vital Smiles Alabama II PC
Location: Orange
Posted on: August 6, 2022

Job Description:

The Call Center Rep/Sales Service Representative is responsible for creating an outstanding experience at every interaction for both new and existing customers.The SSR maintains superior product knowledge and a passion for customer satisfaction and provides solutions to customer needs in fast paced and energetic environment.

The primary role of theSSR's is: Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointmentsHandle high volume of callsregarding Denti-CalEffectively navigate systems to lookup existing customer information in our databasesAggressive outbound calls efforts and follow ups on any missed and cancelled appointmentsFoster a strong, professional and positive communication with all peers and customersOutbound SSR candidates should surpass quality assurance, productivity and dependability expectationsFollow best practices and adherence to pre-approved procedures in escalating patient concernsEducate new and existing customers of any available plans, products and servicesAbility to multi-task, this includes knowledge of multiple plans and different levels of benefits within each planUse of analysis and solid commitment to solve customer problems, includes working independently and make solid decisionsPossess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversionsWilling to have fun and engage in a high energy and collaborative work environment; accessible and knowledgeable Leadership TeamAbility to remain focused and productive each day though tasks may be repetitive

RequirementsBE ABLE TO START ON 4/25/22 Fluent in speaking Spanish and English (preferred) Minimum 2+ years experience in a fast paced call center environment andcustomer serviceenvironment Self starter, entrepreneurial spirit, attention to detail, well organized and strong problem-solving abilities Ability to use critical thinking skills to challenge customers current viewpoints Ability to portray a positive upbeat, service oriented attitude for an entire shift Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals Excellent verbal communication, interpersonal, and organizational skills Strong ability to listen to patient needs and matching needs w/ WDS services Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of 8am - 8pm and rotating Saturdays.

Keywords: Vital Smiles Alabama II PC, Orange , Sales Service Representat, Other , Orange, California

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