Account Officer Sr
Company: City National Bank
Posted on: November 18, 2022
ACCOUNT OFFICER SENIOR
WHAT IS THE OPPORTUNITY?
This person is responsible for the day-to-day interaction with
clients of the Commercial, Specialty or Corporate Banking
Divisions. They are the primary contact person providing proactive
and consultative support to resolve operations issues that may from
time to time arise. Advises clients of the most effective
combinations of products and services for their individual
situation. Actively engages in meaningful conversations with
clients to ensure that solutions are suggested and or provided that
meet the ongoing business and operational needs. As the operational
expert for the client, the Sr Account Officer is positioned to
proactively execute on the concepts developed by the Relationship
Manager with minimal supervision. Is also instrumental as a liaison
with other internal departments to provide the operational
excellence to clients.
Commercial Banking Division
As a member of City National's Commercial Banking group, you will
help to provide expertise and financing solutions to mid-market
businesses and organizations with professional management,
headquartered in the United States. By listening and understanding
the client's needs, the team delivers specialized service and
industry-specific expertise to help solve challenges for companies
that are growing.
WHAT WILL YOU DO?
- Primary contact with clients/prospects for day-to-day
operational needs, providing proactive, collaborative and
consultative support. Responsible for the operational integrity of
the assigned area of responsibility.
- Uses knowledge of bank products and services to consistently
evaluate new opportunities for growth in relationships and
recommending solutions to clients/prospects.
- Follows through with executing on relationship plans designed
by the Relationship Manager strategies for those clients they
- Resolves problems, answers questions related to client accounts
and utilization of bank products and services. Works with clients
to assist in operations areas. Works directly with clients in
handling all areas of operations (e.g., loan payments, wires, new
accounts, checking and savings account activity, CD's, investments,
etc.) to free Relationship Managers from performing these duties.
Provide accurate, timely and extensive information to all client
inquiries and requests to ensure retention of existing profitable
- Resolves client complaints and takes appropriate action to
prevent future problems. Contacts clients regarding overdrafts (or
other related problems) and performs follow-up necessary to resolve
situation. Determines appropriate method of approach.
- Analyzes client needs in order to cross-sell a wide variety of
Bank services. Directs clients to appropriate area within the Bank
or to a Relationship Manager. Maintains complete knowledge of all
banking products and services including technical proficiency with
product utilization. With an emphasis on Treasury and Deposit
- Develops new business through referrals and existing clients.
Participates in client call program either independently or with
Relationship Manager. Prepares call reports for management.
- Provides assistance and coverage for all operations-related
activity within the department. Reviews and processes deposits.
Approves checks for cashing. Prepares outgoing wire transfers.
Prepares debit and credit entries to checking/saving accounts for
transfers, loan payments, etc.
- Reviews large deposits and either approves or declines
immediate credit based on knowledge of clientele, account balance,
account history and other related factors within delegated
authority. Approves deposits, transfers, overdrafts, and waivers of
fees within specified authority limit.
- Maintains up-to-date knowledge of account activity by reviewing
various reports (e.g., rejects, overdraft reports, large item
reports, float reports, etc.) on a regular basis. Identifies
potential problems and takes appropriate action necessary to avoid
financial loss to the Bank.
- May performs business site inspection for verification
WHAT DO YOU NEED TO SUCCEED
- Minimum 4 years experience in client service, banking
operations or relationship management support required.
- Minimum 4 years experience in a banking or financial services
- Minimum 4 years of experience with bank products and services
(e.g. deposits, Treasury Services, international, etc.)
Skills and Knowledge
Starting base salary: $71,869 - $114,797 per year. Exact
compensation may vary based on skills, experience, and location.
This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these
The preceding job description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to
diversity and inclusion. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or any other basis protected by
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one
we've always gone further than the competition to help our clients,
colleagues and community flourish. City National Bank was founded
in 1954 by entrepreneurs for entrepreneurs and that legacy of
integrity, community and unparalleled client relationships
continues to drive phenomenal growth today. City National is a
subsidiary of Royal Bank of Canada, one of North America's leading
diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected
Keywords: City National Bank, Orange , Account Officer Sr, Other , Orange, California
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