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Customer Service Rep

Company: Neiman Marcus Group Inc
Location: Orange
Posted on: November 23, 2022

Job Description:


Marcus Group (NMG) has been the premier destination for luxury fashion

and goods, superior service, and an elevated retail experience for more

than a century. Today, 9,000 associates contribute to the success of

NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

There are 38 full-line Neiman Marcus stores in cosmopolitan markets

across the United States and a sophisticated digital platform that

attracts shoppers worldwide. Bergdorf Goodman operates two stores in

landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG

also owns five Last Call stores and, an e-commerce site that

offers premium furniture and home decor. As

an organization, NMG is on a transformational journey to become the

preeminent luxury customer platform. NMG continues to deliver the best

integrated customer experience and has evolved the business to succeed

in the ever-changing retail landscape. NMG is a relationship business.

What differentiates the organization from other luxury retailers are its

unique assets: a strong store footprint, the most knowledgeable

associates, an engaging online experience, solid brand partnerships,

innovative digital and in-store experiences, the most loyal luxury

customer base, and a strong balance sheet. Our

customers will always be at the center of everything NMG does. The

company continues to reinvest in new technologies that enhance the

customer experience. NMG meets customers where they are. NMG's goal is

to offer customers a seamless experience across its stores, online, and

remote digital selling. NMG's

priority is to develop a highly engaged and high-performing team where

everyone belongs. The business attracts and retains best-in-class talent

through unique offerings provided to associates in addition to standard

employer benefits. These include an innovative way of working,

associate discounts on merchandise, tuition reimbursement, associate

hardship fund, and paid time off to volunteer, to name a few. As

part of NMG's Environmental, Social, Governance (ESG) work, the

organization is focused on driving its core value of being "All Heart."

NMG is also assessing its current environmental and social impact while

developing a three-year plan to lead the luxury industry in its

commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of

Belonging. A dedicated team focuses on this journey, directly impacting

how NMG conducts business throughout the workforce, workplace, and

marketplace dimensions. NMG

has incredibly passionate and committed corporate and store associates.

NMG offers associates an environment where everyone feels welcomed,

nurtured, and empowered. Our associates are the heart of NMG. As an

organization, NMG leads with love - love for customers, love for

associates, and love for brand partners.


The Customer Service Rep is

responsible for supporting the Assistant Store Manager at the point of sale.

The Customer Service Rep assists customers in a timely and efficient manner

with merchandise, sales returns, exchanges, credit account inquiries and opens

new credit accounts.

  • Administrative duties include:

    answering phones in a courteous manner, completing daily cash office reports

    and deposits, and monitoring POS pay outs.
  • Must also adhere to the company's

    Customer Service Standards as well as all stated policies.
  • Assists customers and associates in

    friendly, timely and efficient manner at the register
  • Conduct merchandise transactions

    including sales, Option 7 orders, online order store pick up, returns,

    exchanges, credit account inquiries, opening credit accounts
  • Opens and closes registers
  • Completes daily sales deposit and

    corresponding paperwork
  • Monitors POS paid outs
  • Clientele entries into access system
  • Send returned merchandise back to

    the floor in good condition with proper tickets attached


    • High School Diploma
    • 2+ years of customer service

      experience preferred
    • 1+ years of cash handling experience

      and 1+ years of retail experience
    • Basic Computer skills
    • Must be willing to work a flexible schedule based on

      business needs including evenings, weekends and holidays

      Additional Information

      • Posting Date: Mar 30, 2022

      • Overtime Status: Non-exempt

Keywords: Neiman Marcus Group Inc, Orange , Customer Service Rep, Other , Orange, California

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