Support Specialist (Wed-Sun, Swing Shift 3:30pm-12am) Samoshel
Company: The People Concern
Location: Los Angeles
Posted on: May 30, 2025
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Job Description:
Role: Support Specialist- (Wed-Sun, Swing Shift
3:30pm-12am)Reports to: Program ManagerLocation: Samoshel, 505
Olympic Blvd. Santa Monica, CA 90401Setting: Onsite 100%Schedule:
Wednesday to Sunday, 3:30pm-12amStatus: Full-Time, Non-Management,
Non-Exempt (Hourly)Benefits: Medical, Dental, Vision, Retirement
Planning (403b), Employee Assistance Program (EAP), etc.
Summary:
We create restorative living environments, where clients can thrive
while preparing for permanent housing.
We prioritize Diversity, Equity & Inclusion among our clients and
seek to always create a safe space through cultural competency and
humility.
We seek not to recreate punitive systems of control or "power
over," but rather share "power with" the clients, who are the
experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the
housing first model and expect our teams to always uphold these
principles.Essential Duties and Responsibilities:
* Be visible on the floor at all times and actively engage and
welcome clients
* Conduct regular, thorough walk-throughs of the facility
* Create a supportive environment to ensure client progress towards
stability
* Attend relevant staff meetings, trainings and retreats as
scheduled
* Oversee client cubicle/bed area maintenance in a trauma-informed
manner
* Facilitate a client engagement activities, such as groups or
other activities
* Complete incident reports, update shift logs, and document in
HMIS, as needed and email relevant documents/updates before the end
of each shift
* Develop effective, trusting relationships with clients and use a
client-centered approach that includes motivational interviewing,
harm reduction, and trauma-informed care
* Intervene during crises to actively de-escalate situations, with
client and staff safety in mind, using non-violent communications
skills
* Work as part of a team to provide comprehensive, integrated care
to individuals experiencing homelessness, mental illness, and
substance addiction
* Communicate effectively, and in a timely manner, with management,
peers, and clients
* Maintain client confidentiality at all times, while following
agency, state, and HIPAA laws
* Other duties as assignedQualifications:* High school/GED
degree
* Minimum one (1) year experience in related work
* Possess effective customer service skills and the ability to
handle difficult situations
* Ability to work independently and think critically
* Ability to communicate in a language other than English strongly
preferred but not required
* Ability to act in a professional manner regardless of
circumstances
* Commitment to improving the community through empowerment and
dignity
* Familiarity with non-violent crisis intervention
* Familiarity with issues faced by population served
* Ability to self-motivate and to appropriately organize and
motivate others
* Computer literate; able to use computerized database system for
information management
* Ability to work as a team member
* Able to obtain and maintain Food Handlers, CPR and first aid
certification
* Demonstrate an ability to take initiative towards continued
professional development High school diploma or GED strongly
preferred.Preferred Qualifications:* Skilled in
conflict-resolution.
Work Environment Team-based environment that focuses on the
betterment of program improvement and client care. EXPECTED
BEHAVIORS OF ALL STAFF
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities. Benefits & Perks
Required
Keywords: The People Concern, Orange , Support Specialist (Wed-Sun, Swing Shift 3:30pm-12am) Samoshel, Other , Los Angeles, California
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