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Collector

Company: WESTERN DENTAL SERVICES
Location: Orange
Posted on: November 2, 2018

Job Description:

Requisition Number 18-2989 Title Collector City Orange State CA Zip Code 92868 DescriptionWe are a group of dental service organizations that provide services to affiliated dental offices that specialize in providing affordable dental and oral health care in California, Arizona,

Nevada & Texas. We have dental practices under the brands Western Dental and Brident Dental & Orthodontics.


  • Ensure timely and accurate processing clerical queues established for things like recontracting customers and adjusting feed

  • Drive timely and successful resolution of internal customer ticketing system for internal requests and external customer issues

  • Verify consistent follow up with other departments regarding charts in queues for things like legal issues so that there is eventual conclusion

  • Submitting bankruptcy claims and monitoring until resolution
  • Provide feedback to other department leaders to drive production, efficiencies and policy compliance

  • Allocate resources for "welcome calls" as time allows
  • This position requires frequent, tactful intra-department and inter-department communication

  • Meet or exceed KPI metrics established for dependability (attendance) and production

  • Carry out additional special projects as needed

    Requirements



    • 2+ more years collections/accounts receivable experience preferred with minimum of 1+ years experience (internal candidates from Collections department may apply with less experience).

    • Knowledge of laws related to collections (FDCPA, TCPA & Rosenthal), HIPPA and call recording disclosure is preferred

    • Excellent communication (written and verbal) skills are required in addition to strong customer service and organization skills. Must be detail oriented and able to consistently follow established processes.

    • Requires high level of integrity, dependability, work ethic and motivation
    • Bilingual (English and Spanish) is preferred
    • Minimum of intermediate Microsoft Office skills related to Excel and Word
    • Minimum of high school diploma or GED required

      To apply please email: mclement@westerndental.com

      Keywords: WESTERN DENTAL SERVICES, Orange , Collector, Other , Orange, California

      Click here to apply!

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