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Call Center Representative

Company: Western Dental Services, Inc
Location: Orange
Posted on: January 9, 2019

Job Description:

The Call Center Rep/Sales Service Representative is responsible for creating an outstanding experience at every interaction for both new and existing customers. The SSR maintains superior product knowledge and a passion for customer satisfaction and provides solutions to customer needs in fast paced and energetic environment. The primary role of the SSR's is:

  • Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments
  • Handle high volume of calls regarding Denti-Cal
  • Effectively navigate systems to lookup existing customer information in our databases
  • Aggressive outbound calls efforts and follow ups on any missed and cancelled appointments
  • Foster a strong, professional and positive communication with all peers and customers
  • Outbound SSR candidates should surpass quality assurance, productivity and dependability expectations
  • Follow best practices and adherence to pre-approved procedures in escalating patient concerns
  • Educate new and existing customers of any available plans, products and services
  • Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan
  • Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions
  • Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions
  • Willing to have fun and engage in a high energy and collaborative work environment; accessible and knowledgeable Leadership Team
  • Ability to remain focused and productive each day though tasks may be repetitive Requirements
    • BE ABLE TO START ON JANUARY 28th --- Fluent in speaking Spanish and English (preferred) --- Minimum 2+ years experience in a fast paced call center environment and customer service environment --- Self starter, entrepreneurial spirit, attention to detail, well organized and strong problem-solving abilities --- Ability to use critical thinking skills to challenge customer's current viewpoints --- Ability to portray a positive upbeat, service oriented attitude for an entire shift --- Excellent communication & listening skills acute attention to detail while consistently meeting/exceeding production goals --- Excellent verbal communication, interpersonal, and organizational skills --- Strong ability to listen to patient needs and matching needs with WDS services --- Flexible schedule is a must; Available to work 40 hours per week anytime within the operating hours of 8am - 8pm and rotating Saturdays. To apply please email: [Click Here to Email Your Resum--] #CB

      Keywords: Western Dental Services, Inc, Orange , Call Center Representative, Other , Orange, California

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