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Customer Success Specialist

Company: ListReports
Location: Orange
Posted on: July 13, 2019

Job Description:

Want to have a high impact on the company's customer retention goals by being a front line Brand Ambassador for ListReports This is the role for you!-- ListReports is a fast-growing technology company that is passionate about creating products to make buying and selling a home a truly delightful experience. We already have thousands of real estate agents and loan officers using our products, and we will be expanding our reach even more as our product and our company continue to grow. If you consider yourself a visionary committed to joining a fresh team focused on creating delightfully designed products and experiences that transform industries, let's start a conversation!-- Summary:--We are looking for a dynamic Customer Success Specialist with a love for customer advocacy and an unrelenting commitment to delivering impeccable service to all customers. A strong work ethic, amazing communication skills, and high levels of empathy are paramount to this position.--Our ideal candidate is both a team player and an independent self-starter who is comfortable in ambiguous environment.-- Responsibilities will include but not limited to:----- Overall accountability for our customers' success, which includes calling and emailing a group of customers each day to ensure they are getting the most out of our products and hitting daily goals----- Acting as a ListReports 'Brand Ambassador' to get customers excited about elements of the product they may not have taken advantage of yet----- Advocating for our customer needs and sharing feedback across departments----- Proactively managing account escalations with the appropriate internal stakeholders----- Monitoring reports internally to identify the customers that need the most attention (ie. haven't engaged with the products)-- Qualifications/ Key Requirements:----- 1-2 years of experience increasing customer satisfaction, adoption, and retention (e.g. in a customer success or similar role)----- Bachelors degree highly preferred----- Outstanding interpersonal skills with the ability to communicate clearly and effectively (both written and verbal)----- Eagerness to continually learn, adapt, and improve----- Strong training, organizational, and project management skills----- Proven ability to embrace and manage change in an ever-changing environment.----- Extremely comfortable with technology; using and/or learning our tech stack: Zendesk, Salesforce, Microsoft Office, Slack, Pardot, etc.----- Knowledge of the Real Estate and/or Mortgage Lending industries a plus-- Benefits:--This will be a full-time position, offering a competitive salary based on experience with excellent medical, dental, and vision insurance benefits. We embrace a startup culture that includes frequent team events, personal and professional growth opportunities, and other perks.-- More about us:--ListReports is just four years old and we are growing fast! Our team is fun-loving, authentic, and celebrates diversity. We love working hard together solving problems for others while building our own dreams, and we enjoy a casual, yet fast-paced work environment.-- ListReports is an equal opportunity employer.--

Keywords: ListReports, Orange , Customer Success Specialist, Other , Orange, California

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