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Customer Engagement Specialist

Company: Wellfit
Location: Orange
Posted on: September 8, 2019

Job Description:

About the Company:Wellfit is a healthcare FinTech company that eliminates payment complexities in dentistry by powering dental plans and simplifying payment processes. We’re comprised of amazing people that make up over 100 years of experience in dental and 100 years of experience in technology. Together we exemplify our core principles: Integrity, Security, Trust, Humility and Collaboration. Aside from the consolidation of dental practices, much of the dental industry has operated the same way for over 50 years: we’re changing that! Founded in 2017, we’re well on our way to revolutionizing dental reimbursements. Our technology powers dental plans, meaning in-house dental plans, dental savings plans, and employer funded dental plans. We work with brokers and employers directly, write the rules for employer dental plans and dental savings plans, and move payments immediately between all parties (patients, employers and providers). Providers are enabled to treat patients based on their diagnoses rather than insurance approvals and they get paid immediately. Patients are empowered to get the care they need because they understand their treatment, cost and payment options upfront and have benefits that are easy to use. Employers save money while getting credit for offering great dental benefits to their employees. And, the best part of for everyone: no claims! Our technology eliminates payment complexities by consolidating payment processes into one platform. Offices no longer need to open several browsers or log in multiple times in order to help their patients. We bring together third-party financing, POS transactions, digital wallets, online payment arrangements and online bill payments. This leads to improved efficiencies for practices and makes case acceptance easier for providers and patients. We’re ready to scale and tackle the industry, through DSOs, group practices and private practices. We’re looking for teammates who can balance being strategic thinkers and doers. What You’ll Do:Become a Wellfit platform expert, supporting customers on the software and staying up to date on its latest features & functionality Interact with clients via support ticket, email, & phone to help solve software issues and maintain internal notes about those issues in Zendesk. Some of those inquiries may include:             -Troubleshooting technical issues             -Answering questions about dental plan coverage or details             -Signing members up or modifying dental planClimb mountains and leap tall buildings in a single bound to ensure that every Wellfit customer receives the world-class service they deserve Maintain a deep understanding of the client experience by building close relationships with clients, identifying and resolving potential issues before they become problems Flexibility to work evenings, weekends, & holidays as needed The Experience You’ll Bring:-Minimum two years customer service experience with hands-on B2B & B2C experience -Experience supporting insurance plans or similar preferred -You are the poster child for startup hustle: change is your only constant, no challenge is too big, and no task is too small - Self-motivated and excited by the potential to own what you do - Detail-oriented and meticulous when entering data - Eternal optimist who is invigorated by challenges and jumps in with solutions - Excellent listener with strong written and verbal communication skills  - You have a knack for technology, with a keen ability to understand and troubleshoot software issues - Multi-tasker and connector, an organized operator who executes on both internal and external responsibilities- Experience with Zendesk and RingCentral preferred - Proficient user of Microsoft Office

Keywords: Wellfit, Orange , Customer Engagement Specialist, Other , Orange, California

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